Customer Service Supervisor - LLE

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: Customer Service Supervisor - LLE

REPORTS TO: Customer Service Manager - Equipment

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

PRINCIPAL RESPONSIBILITIES:

1. Supervise, oversee, coordinate, support, coach and develop equipment, spare parts,
technical support and warranty customer service activities, functions and personnel.

2. Develop product, system, application, and industry specific knowledge, as well as
interpersonal skills and attitudes throughout the team.

3. Monitor employee knowledge, quotations, order/claim entry, order/claim backlog and A/R
activities to ensure that all are flowing smoothly through the entire process; address any
problems or issues immediately.

4. Implement policies, procedures, processes, training and tools to improve team
performance, exceed customer expectations and develop customer loyalty. Focus on
improving efficiency, responsiveness/turnaround time, information accuracy, timeliness
and the entire customer experience.

5. Develop strong business relationships and open communication channels with customers,
colleagues, sales, finance, general management and internal suppliers. Actively solicit
feedback.

6. Analyze performance metrics to objectively grade the overall performance/capacity levels
of the equipment, spare part, technical support and warranty team.

7. Perform the duties of direct reports as needed.

8. Other duties as assigned by supervisor.

EDUCATION: Associate’s degree in Business or equivalent required. A Bachelor’s
degree in Business is a plus.

EXPERIENCE: 3-5 years experience with sales/customer service. Preferably with
corporation’s offer/order process team. Organizational skills are a must.
Systems and process management skills are also important. Experience
with SAP is preferable. Being able to hold you and your team accountable
(a self-starter) is vital to success.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.