UK Support Technician

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

About the Role

We are currently recruiting for an electro-mechanical UK Support Technician for our brand-new UK Technician Support Team. This role requires UK-wide coverage, offering hands-on work across a wide variety of projects, including crane installations, commissioning, modernisations, crane reliability surveys, and troubleshooting. Additionally, you will provide maintenance and repair support across the UK as needed, assisting district operations with technician support on an “ad-hoc” short-term basis.

As a UK Support Technician, you will also collaborate closely with Technical Specialists, Consultation Service and Engineering Teams, providing substantial learning and growth opportunities through direct, in-the-field experience on complex projects.

In this role, you’ll have access to state-of-the-art equipment such as 3D scanners, rail and rope monitoring systems, and advanced diagnostic tools. You’ll gain experience working with complex crane systems, including PLC-controlled cranes and other cutting-edge technologies.

Key Details

• Location: UK-Wide – This role involves extensive travel across the UK and Ireland, with regular periods away from home. Flexibility and a willingness to work away from home are essential for success in this position.
• Reporting To: Operations Manager – Technical Specialists & Support Teams
• Contract: Full-time, 39-hour week, Monday to Friday (day shifts)
• Opportunities for: Paid overtime and travel time

Responsibilities

In this versatile UK-Wide role, you will:

• Assist with installations, commissioning, and equipment modernisations.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Work hand in hand with the Technical Specialist and Consultation Service Teams on a variety of work.
• Collaborate with district technicians to support local goals like monthly maintenance compliance and improving customer equipment reliability.
• Develop your learning and understanding of complex crane systems, installation methods and become proficient with the more advanced tools available to our specialist teams.
• Complete documentation through a mobile device for seamless communication and record-keeping.

About You

We’re looking for individuals who:

• Have completed an apprenticeship (or equivalent) and are skilled in either electrical or mechanical engineering.
• Have experience in the maintenance and repair of cranes or industrial equipment.
• Value and practice health and safety awareness.
• Are adaptable, personable, and ready to work in various environments with direct customer interaction.
• Hold a valid UK driving licence and are comfortable with travel and time away from home.

What We Offer

In return for your commitment, we provide:

• A competitive salary package, including generous overtime and weekend double-time pay.
• Paid travel time to/from job locations
• A company van, satnav, corporate clothing, and a smartphone
• Contributory pension, life assurance, and income protection insurance
• Participation in our quarterly technician sales margin sharing scheme
• Employee Assistance Programme
• Discounts on a wide range of purchases, including retail, grocery, and leisure.
• Comprehensive training and certification on Konecranes products, equipment, and PPE
• Employee Shares Save Scheme

Why Konecranes?

• Safety is our #1 priority, and our mantra is “Life Saving Behaviours”; recognising our commitment to this we have been awarded the RoSPA Gold Medal Award (for 6 consecutive years Golds) for our UK company safety performance making us a market leader in employee safety.
• When you join Konecranes you immediately notice a strong sense of commitment, camaraderie, and lots of opportunities to grow professionally within our organisation, as we believe that sustainable growth is a result of a strong responsible performance.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.