Share this Job

Service Planner

Date: 01-Jan-2022

Location: Barzago, IT

Company: Konecranes

Country: Italy (IT) 
Location: Barzago,  
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


With a view to developing the Konecranes Service we are looking for a Service Planner.



The new colleague will be part of Service Team and will carry out the following tasks:


  • Arrange sub-contracted services and equipment, including rentals.
  • Generate service requests (SR) and work packages (WP) and assign to field operatives.
  • Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
  • Schedule and dispatch field operatives.
  • Review of job costs such as labor, expense and materials.
  • Handle planned activities, e.g. planned repairs, retrofits, etc. as well as on-call activities. Define material requirements for each service request, both planned and on-call.​​



  • Diploma (preferibily technical diploma)
  • Good use of Office package (Outlook, Excel, Word)
  • CRM knowledge is a plus
  • Team spirit
  • Italian mother tongue
  • Good knowledge of English
  • Excellent organizational skills
  • Attitude to talk and deal with customers/colleagues
  • Ability to work under pressure



Konecranes, a leading lifting company present all over the world, gives great importance to people by ensuring a pleasant and respectful working environment.



Direct manager: Service Manager Lombardia

Matrix manager: Branch Manager North Italy


Working place: Barzago (LC)




Nell'ottica di sviluppo del Service Konecranes stiamo ricercando un Service Planner.



La nuova figura inserita nel Team Service svolgerà le seguenti mansioni:


  • Gestire servizi e attrezzature in subappalto, inclusi i noleggi.
  • Generare Service Request (SR) e Work Package (WP) e assegnarli ai tecnici Service.
  • Sviluppare richieste d’acquisto in Siebel in base alle necessità. Verificare che la richiesta di PO in Siebel sia inviata a SAP senza errori.
  • Programmare ed organizzare i tecnici Service.
  • Revisione dei costi delle attività di lavoro come manodopera, spese e materiali.
  • Gestire le attività pianificate, ad es. riparazioni programmate, retrofit, ecc., nonché interventi su chiamata. Definire i materiali e le attrezzature necessarie per ogni richiesta di intervento, sia pianificata che su chiamata. 



  • Diploma (preferibilmente diploma tecnico)
  • Buon utilizzo del pacchetto Office (Outlook, Excel, Word)
  • La conoscenza del CRM sarà un plus
  • Spirito di squadra
  • Italiano madrelingua
  • Buona conoscenza della lingua inglese
  • Ottime capacità organizzative
  • Attitudine al dialogo e al rapporto con i clienti/colleghi
  • Abilità di lavorare sotto pressione 



Konecranes, società leader nel sollevamento presente in tutto il mondo, da grande importanza alle persone garantendo un ambiente di lavoro piacevole e rispettoso delle persone.



Direct manager: Service Manager North Italy

Matrix manager: Branch Manager North Italy


Sede di lavoro: Barzago (LC)

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.