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Country:  South Africa
Location: 

Boksburg, GT, ZA

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Internal Sales Support Boksburg

Country: South Africa (ZA) 
Location: Boksburg, Gauteng (ZA-GT) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

Job Purpose:

Carry out spares parts activities verifies all spare parts inquiries; quotation, order processing follow up, delivery, payment collection, processes and provide customer with accuracy of offer by utilizing the organization's internal sales tools or system

 

Main Responsibiliies:

  • Receives, processes and verifies all spare parts inquiries and provide customer with accuracy of offer by utilizing the organization's internal sales tools or system
  • Remain as basic point of contact for our internal & external customers with queries, feedbacks, request etc.  
  • Maintain customer record by updating account information, and responsible to support customers quotation. 
  • Planning to actively achieve monthly sales target set
  • Assist supervisor maintenance and update the files concerning the spare parts issue.
  • Receive the customers' feedback and complain for spare parts products, close coordinate with relevant colleague to solve problem.
  • Handle day to day centralized purchasing according to product specification and requirement. 
  • Part stock and price maintenance.
  • Act as liaison with Finance to process customer billing, money collection tracking & support the credit control
  • Cooperate with spare parts warehouse colleague.
  • To remain as basic point of contact for our internal & external customers with queries, feedbacks, request etc.  
  • Maintain customer record by updating account information, and responsible to support customers quotation. 
  • Ensure and provide quality service to both internal and external customers. 
  • Responsible for cross-functional operations, ensuring all tasks are completed according to sales and marketing strategies. 
  • To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
  • Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
  • Participate in programs and assessments to improve health and safety in the workplace.
  • Execute all functions in line with the applicable delegation of authority
  • Perform other duties as assigned

 

Key Job Requirements:

 

Qualification/Education:

  • Grade 12 (NQF level 4) 

 

 

Skills & Knowledge:

  • 5+ years work experience in similar environment
  • Purchase Order
  • Quotation Process
  • Experience on overhead cranes
  • Must be able to travel locally and outside SA for operational requirements
  • Proficiency with MS Office applications e.g., Outlook, Word, Excel, PowerPoint

 

Behavioural Competencies:

  • Behaves according to highest ethical standards 
  • Thinks in terms of profit and loss
  • Anticipates and responds to the needs of customers
  • Takes responsibility and drives performance
  • Makes timely, well informed, effective decisions    
  • Builds respect and cooperation and manages conflicts constructively
  • Models effective two-way communication, including feedback
  • Strives for continuous learning and self-development Good team spirit

 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

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