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Country:  United States

Brookfield, WI, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  Parts_Customer Servi

Order Handling Supervisor- MILWAUKEE, WI

Country: Vereinigte Staaten (US) 
Location: Brookfield
, Wisconsin (US-WI) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


POSITION TITLE: Order Handling Supervisor


REPORTS TO: Purchasing Manager




This position manages the day to day activities of the Order Handling (OH) team.  They will have the responsibility of creating/modifying the SOP for the OH process.  They will also be responsible for the training of new team members along with ensuring the adherence to Konecranes SOP.  The Order Handling Supervisor is responsible for all communication with the customer from the OH team once the customer order is received.  They will work closely with the Sales team to ensure accurate information is received from quotations given to customers. The position also requires working with other internal departments (purchasing, scheduling, etc.) to gather information for regular customer updates. 


Main Responsibilities:


  • Ensure the best possible customer service through professional customer interaction and management of orders during a project’s lifecycle
  • Lead, train and manage a team of order management staff responsible for the processing of customer orders in accordance with company SOP’s
  • Functional daily responsibility for all order handling employees (evaluate, hire, wage determination, over-time management, etc.)
  • Execute and monitor appropriate customer service measures
  • Understanding of SAP and developing more efficient ways to input and extract data on a daily basis
  • Develop and report KPI’s for the OH team
  • Other duties as assigned



EDUCATION: Bachelor's degree and a minimum of 5 years of relevant work experience or more than 8 years of relevant work experience




  • Positive attitude and true willingness to help our customers
  • Proven strong leadership, communication and personnel management skills
  • Excellent organizational and problem-solving skills
  • Good verbal and written communication skills
  • Knowledge of SAP or equivalent business systems


*KC #monus #cbus #nxt

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

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