Inside Sales

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Purpose:
Perform Service Review with customer within two business days of service request completion. Follow up and close operative quotes submitted from field service requests. Work with field operatives if assistance or additional information is needed. If customer is non-responsive during sales efforts or needs a site visit for further sales opportunities/efforts, the sales case should be turned over to service sales.

Main Responsibiliies:
•  The below are amongst many KPI’s this role can influence, some directly others not:
  - Service Review Delay, Average Days
  - Service Reviews Performed % of SRs (SP20/21)
  - No. of Offers / Inside Sales Representative / Month
  - Next Steps - Re-reported %
  - Please refer to link: 
    https://konecranes1.sharepoint.com/sites/handbooks/service/PublishingImages/CraneService-KPIv21.pdf

• Carrying out follow up calls after completion of our Service visits through a Service Review to go through open risks/recommendations and quotations to address them, to answer customer questions and to document our next steps

• Review the Service Technicians service reports

• Conducts Service Reviews online using our customer portal

• Maintains daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process.

• Facilitate the Operative Quoting process for leads brought in by the Field Operatives. Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required.

• Finalizing sales cases and generating the Service requests for Work to be carried out

• Qualifying opportunities to their respected areas

• Responsible for offering and sales of repairs, retrofits and spare parts

• Maintain customer record by updating account information, and responsible to support customers quotation 

• Works closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency

• Receive the customers' feedback for products, close coordinate with relevant colleague to solve possible problem

• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, mine health and safety act, Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.

• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;

• Participate in programs and assessments to improve health and safety in the workplace

• Execute all functions in line with the applicable delegation of authority

• Perform other duties as assigned

Key Job Requirements: 
Qualification/Education:
• Grade 12 
• Post-matric qualification (NQF level 5) an advantage 

Skills & Knowledge:
• 2-3 years work experience in Sales, preferably in Technical Sales
• Knowledge and experience of customer service and customer communication preferred
• Knowledge of quoting process; pricing and margins 
• Must be able to travel locally and outside SA for operational requirements
• Proficiency with MS Office applications e.g., Outlook, Word, Excel, PowerPoint
• Experience working with CRM or similar tools

• Awareness of ISO 14001 & 45001 Standards

Behavioural Competencies:
• Behaves according to highest ethical standards
• Thinks in terms of profit and loss
• Anticipates and responds to the needs of customers
• Takes responsibility and drives performance 
• Makes timely, well informed, effective decisions 
• Builds respect and cooperation and manages conflicts constructively
• Models effective two-way communication, including feedback
• Strives for continuous learning and self-development Good team spirit

•  Must be willing to work in either Bukit Raja Klang, Selangor or Johor Bahru.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.