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Country:  Canada

Burlington, ON, CA

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  Canada Service Administration

Invoicing & Collections Specialist (Bilingual Eng/French)

Country: Canada (CA) 
Location: Burlington
, Ontario (CA-ON) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


POSITION TITLE: Invoicing & Collections Specialist (Bilingual English - French)

REPORTS TO: Manager, Invoicing & Collections (Temporarily report to Controller)


The Invoicing & Collections Specialist is responsible for invoicing within Siebel & SAP, and for all aspects of collections including resolving customer billing problems and reducing accounts receivable delinquency.

As an Invoicing & Collection Specialist, you should exhibit professionalism and trustworthiness. You should be well organized and have a high attention to detail. You should have excellent communication and negotiation skills and be able to work in a team or independently.



  • Review invoicing data for accuracy and ensure compliance to customer requirements
  • Complete the invoicing process within SAP
  • Send invoices to end customers
  • Maintain customer contact information and billing requirements
  • Complete customer follow-up to ensure the receipt of invoice and payment expectations
  • Follow up with customers with an outstanding AR balance, and document in SAP
  • Provide feedback to management regarding late paying customers
  • Assist in resolving customer disputes, sometimes working with other internal groups
  • Submit invoices to customer third party billing sites as required
  • Other administrative tasks as required


  • Bilingual in French and English is required
  • Minimum college business administration/Accounting diploma
  • Positive customer service attitude
  • Dependable and willing to work the necessary hours to complete the assigned tasks
  • Behaves according and to the highest ethical standards 
  • Builds respect and cooperation and manages conflicts constructively
  • Models effective two-way communication, including feedback
  • Strives for continuous learning and self-development
  • Ability to make timely, well informed and effective decisions based on the information provided.
  • Team spirit & Motivated


TITRE DE POSITION : Spécialiste de la facturation et de la collection

RAPPORTE À : Gestionnaire, Facturation et collection

Konecranes est à la recherche d’un spécialiste de la facturation et de la collection pour facturer les clients et percevoir les paiements dues. Le spécialiste de la facturation et de la collection est responsable de la facturation au sein de SAP et de tous les aspects de la collection, y compris la résolution des problèmes de facturation des clients et la réduction de la délinquance des comptes clients.

Notre spécialiste de la facturation et de la collection doit faire preuve de professionnalisme et de fiabilité. Il doit être bien organisé et avoir une grande attention aux détails. Il doit avoir d’excellentes compétences en communication et en négociation et être en mesure de travailler en équipe ou de façon indépendante.


• Examiner les données de facturation pour en vérifier l’exactitude et assurer la conformité aux exigences des clients

• Terminer le processus de facturation au sein de SAP

• Envoyer les factures aux clients

• Maintenir les coordonnées des clients et les exigences de facturation

• Suivi complet des clients pour s’assurer de la réception et le paiement des factures

• Suivi auprès des clients ayant un solde AR exceptionnel et document dans SAP

• Fournir des commentaires à la direction au sujet des clients en retard

• Aider à résoudre les différends avec les clients en travaillant parfois avec d’autres groupes internes

• Soumettre des factures aux sites de facturation des clients au besoin

• Autres tâches administratives au besoin



• Bilingue : Français et Anglais

• Diplôme minimum d’études collégiales en administration des affaires ou en comptabilité

• Attitude positive envers le service à la clientèle

• Fiable et désireux de travailler les heures nécessaires pour accomplir les tâches assignées

• Comportement respectant les normes d’éthiques les plus élevées

• Renforce le respect et la coopération et gère les conflits de manière constructive

• Modèles de communication bidirectionnelle efficace

• Avide d’accroitre ses connaissances.

• Capacité de prendre des décisions opportunes, bien informées et efficaces en fonction de l’information fournie.

• Esprit d’équipe et motivé


*KC #monca #cbca #nxt

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

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