Service Corordinator

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

We are currently seeking a highly motivated and dynamic individual with a proven background as a Service Coordinator to schedule and plan work for our technicians. Based in Canning Vale, WA and reporting to the Lead Planner, applicants must have experience and a proven track record of planning for field operatives in a frontline service organisation.

Your responsibilities will include,

• Planning, prioritisation and scheduling planned work
• Planning un-planned breakdown work with the assistance of Field Supervisors and Service Manager
• Arranging/ordering sub-contracted goods, services and equipment.
• Capturing and controlling job-related costs by way of Time and Material Trackers in provided systems
• Invoicing: Assist in the invoicing process by ensuring all planned and unplanned work is accurately captured and billed according to company procedures.
• Effectively communicating the planning process and timelines to customers, operatives and subcontractors
• Tracking and receiving material orders to facilitate a timely delivery of Orderbook when requisite components are available.

Key requirements and skills:

• Excellent interpersonal skills and the ability to communicate effectively with customers, suppliers and team members
• Ability to work well under pressure and effectively prioritize tasks
• Safety Conscious
• Demonstrated ability to plan jobs and develop a work scope
• Excellent time management skills
• Intermediate computer skills with experience working with the Office 365 Suite of products (i.e. Word, Excel and Outlook)

The Offer

• Attractive salary based on experience
• 17.5% Annual Leave Loading when on periods of annual leave
• Flexible work options available including Worker from Home 1 day per week
• Potential 15% Bonus
• Work with a high energy/ passionate team
• An opportunity to share in the success of the Company by participating an our annual employee share plans
• Support and encouragement to develop your skills with local and global training opportunities available.
• A chance to work with world leading technology and processes that support you in the work you do.

Take the next step in your career with this global organisation and apply today! 

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.