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Country:  United States

Chicago, IL, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Field Operations Manager-Addison, IL

Country: United States (US) 
Location: Chicago
, Illinois (US-IL) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


POSITION TITLE:  Field Operations Manager  


REPORTS TO: Territory Operations Manager


PRINCIPAL RESPONSIBILITIES: Accountable for the safety, productivity, efficiency, and job satisfaction of all direct reports and Konecranes customer satisfaction in the assigned territory.  Through demonstrable and systematic KPI management, role will assure continuous improvement in these key accountabilities.  Role will also cooperate with other regional functions to improve Konecranes brand equity, improve process efficiency, maintain established reporting requirements and grow the assigned territory profitably. 


Detailed duties

  • Safety of all personnel. Ensure monthly safety meetings, toolbox talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
  • Coordinate schedule of work for all direct reports with centralized planning organization.
  • Direct field management of Field Supervisors, Inspectors, Technicians, Site Managers, and Site Supervisors within assigned territory to ensure operating efficiency and job performance consistent with planned hours. Duties are to be performed via remote office employing Konecranes digital tools.  Field location will be prioritized effectively to ensure successful completion of assigned duties. 
  • Ensure that all reports have those tools, replacement parts and components required to perform assigned work.
  • Ensure customer satisfaction for all work performed in the assigned territory Perform regular customer follow up on work performed and immediately address customer concerns / complaints.  
  • Responsible for the Gross Margin and Productivity of the branch operation
  • Ensure job satisfaction of all direct reports.
  • Ensure that all company assets are adequately maintained and used in accordance with the manufacturers recommendations and/or industry best practice.     


EXPERIENCE: Minimum of five (5) years’ experience as a manager in customer service operations role; equivalent experience, education, and training will be considered. Previous experience managing a customer facing, field service business preferred. Demonstrated leadership experience, well-developed “people” skills, a strong understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills.


OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing to travel as required including overnight trips. Overnight travel estimated at 10%-20%.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Nearest Major Market: Chicago

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