Share this Job
Apply now »
Country:  Canada

Dartmouth, NS, CA

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  Dartmouth

Service Planner - Dartmouth

Country: Canada (CA) 
Location: Dartmouth
, Nova Scotia (CA-NS) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.



Job Description

Service Planner

QualificationsMinimum two to three years’ experience in a fast paced, customer service and/or industrial operations environment with a College Diploma in business or electro/mechanical field, with leadership and management ability.  Must have computer, organizational, customer relation skills.  Related experience will be considered.


The Service Planner reports directly to the Service Manager or his/her delegate




  • Coordinate the service schedule for all sold work.
  • Responsible for all the planning and scheduling of the branch service activities
  • Arrange sub-contracted services and equipment, including rentals.
  • Generate service requests (SR) and work packages (WP) and assign to field operatives.
  • Trigger the need for requisition/purchase in Siebel (internal Company system). Verify that Siebel PO request is submitted to SAP without errors.
  • Schedule and dispatch field operatives in the field coordinating with Customers schedule
  • Review of job costs such as labor, travel, expense and materials.
  • Review charge lines of completed work before sending to invoice.
  • Define material requirements for service request both planned and on-call
  • Participate in monthly safety meetings
  • Shipping and receiving duties as required
  • Other duties as assigned


Skills and Experience:


  • Organizational and computer/system skills.
  • Communication skills both verbal and written
  • Working in a close team environment
  • Bilingual French and English is a necessary for our QC locations
  • Ability to Multi task
  • Natural Problem Solver
  • Customer Service Oriented


Working in an office environment Monday to Friday core business hours 8am to 5pm


*KC #monca #cbca #wps

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Apply now »