Share this Job
Apply now »
Country:  Ireland

Dublin, D, IE

Location details:  West of Dublin
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Service Manager - Ireland

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

What makes us special? We don’t just lift things, we lift entire businessesTM

As a truly global company it’s hard to believe we don’t have an established presence in Ireland, but with our ambition set high, this will soon become a reality as we are setting up an office to the west of Dublin! To help us shape our ambition, we are looking for a Service Manager to join the Konecranes family. Initially leading a small team of Service Technicians and with the full support of an experienced team in Europe, part of the role will be to develop the business across a wide range of industries, with this in mind we are looking for a Service Manager who can be hands on, as well as commercially and customer focused.


Why Join Us?

We pride ourselves on having a broad portfolio of customers who operate across a wide range of industries; these include Container Handling, Automotive, Aerospace, Construction, Rail, Ports, Power, Waste to Energy, Mining and General Manufacturing to name but a few.


Our reach is impressive, we are truly global company with 18,000 employees at 600+ locations in over 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries.


When you join Konecranes you immediately notice a strong sense of commitment, camaraderie and lots of opportunities to grow professionally within our organisation, as we believe that sustainable growth is a result of a strong responsible performance.


If you’d like to learn more about what our colleagues say please visit https://www.konecranes.com/en-uk/careers/konecranes-as-employer


The role of Service Manager is within the business area of Industrial Service, offering service solutions and maintenance for all crane brands, for port equipment and machine tools including the repair, maintenance and service of our customers’ lifting equipment, service inspection contracts, refurbishment and modernisation projects, installation, testing and certification of overhead cranes and hoists. You might be interested to learn that we are the original service provider for both Konecranes and Demag equipment.


Your main responsibilities will include:

  • Managing the team of Service Technicians through performance and development
  • Promotion and development of a H&S culture within the branch and workplace
  • Maximising service orders through the selling sale of service contracts, spare parts and components.
  • Ensuring an efficient response to customer enquiries and orders to maximise satisfaction.
  • Project management of all regional activities.
  • Budget management, analysis and reporting, this includes achieving financial targets
  • Liaison with relevant internal departments to maximise effectiveness and profitability of the region.


What we are looking for in you:

  • Educated to degree level in Engineering or equivalent.
  • NEBOSH qualification or equivalent.
  • LEEA Part 1 qualification or equivalent.
  • Ideally, good technical and practical knowledge of a broad range of cranes and related components.
  • Experience of the Risk Assessment/Method Statement management.
  • Knowledge and experience of managing safety whilst working at height.
  • Demonstrable experience of the maintenance service business/ crane industry/electrical knowledge
  • Basic financial and business understanding is also beneficial.
  • Hold a current driving licence
  • Prepared to travel regularly



To apply, please click the “apply” button! The closing date for applications to be made is 23rd August 2020. 


What we offer:

Konecranes Demag is committed to the personal development of all employees and can proudly confirm that this position includes a host of benefits as well as with excellent company working practices and an industry leading training programme. 


No agencies please

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Apply now »