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Country:  United States
Location: 

Evansville, IN, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  CS EVANSVILLE

Branch Operations Manager

Country: United States (US) 
Location: Evansville
, Indiana (US-IN) 
Location details: 


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

 

POSITION TITLE: Branch Operations Manager

 

REPORTS TO: District Operations Manager

 

PRINCIPAL RESPONSIBILITIES: Accountable for Industrial Crane Service profitability, customer satisfaction and operational excellence in the assigned Territory/Branch. Through demonstrable and systematic KPI management, role will assure continuous improvement to customer retention & satisfaction, order execution and the profitability of each Konecranes location in the District. Role will also cooperate with other District & Regional functions to improve Konecranes brand equity, ensure consistent and profitable growth, improve process efficiency, maintain established reporting requirements and secure the safety and welfare of Konecranes on an ongoing basis.

 

Detailed duties:

 Responsible for all matters related to Safety. Ensure monthly safety meetings, tool-box talks, vehicle/equipment inspections and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.

 Actively manage the WIP (Work in Progress) on a daily/weekly/monthly basis.

 Responsible for PRODUCTIVITY in accordance within targeted metrics.

 Responsible for the Gross Margin and Profitability of the branch operation

 Directly manage Service Managers, Field Supervisors, Inspectors, Technicians, Site Managers, Site Supervisors.

 Coordinate with the Planning organization all sold service work as needed. Ensure all WIP is scheduled or tentatively scheduled on the Planning board.

 Responsible for ensuring customer satisfaction for all work. Resolve customer concerns/complaints to the satisfaction of the customer and in the best interest of Konecranes according to the Voice of Customer (VoC) process.

 Monitor and maintain the company equipment and assets in proper conditions, good working order and in compliance with all applicable safety standards.

 

EXPERIENCE: Minimum of five (5) years experience as a manager in service related operations role; equivalent experience, education, and training will be considered. Demonstrated leadership experience, well-developed “people” skills, a strong understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills.

 

OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing to travel as required including overnight trips. Travel estimated at 10%-20%.

 

EDUCATION: Bachelor’s degree or equivalent experience required.

 

*KC

#monus #cbus #nxt

 

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

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