SIte Technician Supervisor - Fayetteville, NC

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE:  Site Technician Supervisor  

REPORTS TO: Service Manager 

Must live within 45 minutes from home to Customers Site.

6650 Ramsey Street

Fayetteville, NC 

Hours - 6AM - 5 pm

What we offer:

Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes is seeking an individual that has prior experience with cranes to join our team as a Site Supervisor. The Site Supervisor completes the established schedule of customer inspections and preventative maintenance. Konecranes employees work in a safety first type of environment and the Site Supervisor is responsible for following all established safety rules and procedures, including rules established by the clients. In this role you will be performing inspections and will also be providing quick quotes to clients as needed.  

PRINCIPAL RESPONSIBILITIES:  

• Complete the site established schedule of customer required Inspections & Preventative Maintenance ensuring the schedule is completed or alternative arrangements are made. 

• Ensure performance of Inspections & Preventative Maintenance within the allowed hours without compromising safety or quality. Communicate exceptions to supervisor as soon as possible. 

• Ensure that Inspections are performed in accordance with established standards and within current Service Product parameters. Document findings and make corrective recommendations to the customer for inspected equipment including a “Safety Summary” list of any observed or known safety concerns. Determine the customer’s intention to purchase repairs and communicate any actions needed to sell or complete 

repairs. 

• Consult with customer representatives regarding repair and safety related issues. Prepare labor, material, special tools, equipment requirements or hazards to complete all repairs. 

• Provide proper checklists and required forms for all inspection or service related documentation. This includes Service Reports, Time Sheets and Inspection Reports; obtain customer signatures on appropriate forms to document acceptance. 

• Provide daily supervision & support for site based Inspector/ Technicians with guidance from the Service Manager and/or Supervisor or higher level management. Perform spot checks to ensure highest level of quality & workmanship. 

• Provide Quick Quote for immediate service or repair needs as requested by customer; obtain customer signature on appropriate forms to document acceptance. Complete and provide proper checklists and required forms for each Quick Quote to the appropriate person for tracking and follow up. 

• Read, understand and apply the contents of OSHA, ANSI, CMAA, HMI and other codes or regulations pertaining to the industry. Refresh and update knowledge periodically. Assist other site based personnel with questions related to Inspection practices, software and documentation. 

• Ensure the completion of all required paperwork and documentation a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.  

• Maintain regular communication with the Branch Office in accordance with established practices. 

• Coordinate with the branch Service Supervisor for additional site work manpower.  

• Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify the local branch office of any deficiencies and assist in resolution of issues. 

• Maintain a supply of forms, literature, inventory and miscellaneous materials onsite. 

Document use or sale to customer as required. 

• Follow all established safety rules and procedures, including those established by the customer. 

• Maintain company vehicle and uniforms in a clean and presentable manner. 

• Participate in monthly safety meetings. 

• Other duties as assigned. 

EDUCATION: High School Diploma or equivalent required. Associate’s degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is preferred. 

EXPERIENCE: Minimum two (2) year experience in crane service or related field or equivalent experience. Six (6) months experience as a Service Technician preferred. Experience in customer service/sales role preferred. Must be willing and able to work off the ground. Good written, verbal and computer skills 

OTHER REQUIRMENTS: Must have and maintain a good driving record, including a valid driver’s license. Occasional varied overtime as required by customer and be available for “on-call” as part of the site requirements.  

*KCN

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.