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Country:  United States
Location: 

Houston, TX, US

Location details:  Houston Texas Area
Employment type:  Fixed Term
Full-time/part-time position:  Full time
Job Code USA/CA:  US077350

Field Supervisor

Country: United States (US) 
Location: Houston
, Texas (US-TX) 
Location details:Houston Texas Area 


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

POSITION TITLE: FIELD SUPERVISOR

REPORTS TO: SERVICE MANAGER

PRINCIPAL RESPONSIBILITIES:

Provide direct supervision to skilled trade field operatives, providing technical support and direction. Assist in customer consultation process, conduct spot audits, validate quality control and maintain safety standards. Stage parts and components for jobs, as needed.


  • Supervise Field Operatives while maintaining Safety and Quality Control, conducting Spot Audits and assisting in the Customer Consultation process
    • Conduct Observation Based Safety Check’s
    • Participate in safety related investigations.
    • Work closely with Inside Sales team by forwarding sales leads, collect needed information for repair quotes, including verifying accurate and complete notes from technicians on service report.
    • Conduct and document weekly Tool Box Talks
  • Provide technical support, mentorship and direction to Field Operatives
    • Assists in training & evaluation of Field Operatives.
    • Receive and screen calls from all Field Operatives and inspectors.  Relay any information needed to Planners. 
    • Resolve complex technical problems
  • Coordinate schedule with Planners.
  • Perform field work including but not limited to; repairs, inspections, on-call work, troubleshooting, project management, installations and warranty work. 
  • Assist Service Manager, as needed

OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver’s license. Must be willing and able to work off the ground, often at heights. Must be able to work varying overtime, as required by customer demand, be available for “on call” as part of the service office rotation and be able to travel and work out of town, on occasion.

Must be able to frequently lift up to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift up to 75 lbs. on occasion. Must be able to lift 100 lbs. on a rare basis. This position requires frequent climbing, balancing, stooping/crouching, and overhead reaching. This position requires occasional pushing, pulling, kneeling, and crawling. This position will be inside approximately 90% of the time and outside approximately 10% of the time. This position will be frequently exposed to heat, cold, noise and heights. 


*KC #MONUS #CBUS

 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.


Nearest Major Market: Houston

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