Technical Project Manager

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

The Technical Project Manager (TPM) in the SLA field is responsible for ensuring the delivery of high-quality support and services to clients, in accordance with agreed-upon service level agreements. The TPM acts as a bridge between the customer and the technical teams, ensuring that both sides understand the requirements and constraints of the service delivery.

Key Responsibilities:

• Develop and maintain strong relationships with customers, understanding their business needs and technical challenges.
• Monitor service delivery performance metrics and ensure compliance with SLAs.
• Coordinate and prioritize tasks with technical teams to address any service issues or escalations promptly.
• Create problem analysis and actionable items for the development teams backlog
• Support technical teams in item prioritization and clarification as requested
• Provide regular reports to customers on service performance and improvements.
• Conduct regular service reviews with customers to seek feedback and identify opportunities for service enhancement.
• Stay updated on industry trends and best practices in SLA management.

What you should bring:

• Proven experience from project management, automation/software engineering in the equipment manufacturing or (IT) services industry.
• Strong understanding and willingness to learn how automated machines are operating
• Excellent communication and interpersonal skills, with the ability to interact at all levels of an organization.
• Analytical mindset with the ability to translate complex technical details into clear business language.
• Bachelor's degree in Computer Science, Automation Engineering, Information Technology, or related field

In addition, we highly appreciate experience with automation/software development management, strong customer service mindset and problem-solving skills, ability to work under pressure and manage multiple topics simultaneously, and self-starter type of a person.

An ideal location for the role would be Hyvinkää, Finland or Düsseldorf, Germany, but other EMEA locations are also considered.

What we offer you

We offer our employees a flexible work environment tailored to your life situation, competitive salary and performance-based incentives, possibility to participate in Employee Share Savings Plan, and several other local benefits!

Interested? Could this be something of your interest? Apply for the role by clicking the "Apply now", and tell us what makes you a suitable candidate for this role.
Please apply by 6th of October at latest.

For further information on the role, please reach Olli-Pekka Nieminen, Remote Services Manager, at olli-pekka.nieminen@konecranes.com 

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.