Manager, Order Handling, Supply AME-Springfield, OH/Brookfield, WI

Country: United States (US) 
Location: New Berlin, Wisconsin (US-WI) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: Manager, Order Handling, Supply AME

REPORTS TO: Procurement Director

PRINCIPAL RESPONSIBILITIES:

This position oversees the day-to-day activities of the Order Handling (OH) and Order Management (OM) teams for both the Configure to Order Equipment and Service Supply operations. In this role the Manager will support and mentor the team in daily operations, as well as drive continuous improvement actions.  

Main Responsibilities:

• Manage the end-to-end order management process for configure-to-order (CTO) equipment projects; including order entry, scheduling, purchase order execution, and fulfillment.
• Lead a team of Order Handlers providing guidance, coaching, and support to drive performance and foster an inclusive and positive work environment.
• Collaborate with cross-functional teams, such as Sales, Manufacturing, Engineering, Logistics, and Project Management, to ensure seamless execution and delivery of CTO orders.
• Develop and implement best practices for order workflow, ensuring accuracy, compliance, and quality.
• Analyze order data, key performance indicators, process flow to identify bottlenecks and inefficiencies for improvement and optimization.
• Communicate proficiently and effectively with internal stakeholders to provide updates on supply chain order status’ and situational resolutions with a just-in-time urgency.
• Ensure the best possible customer service through professional customer interaction and management of orders during a project’s lifecycle
• Lead, train and manage a team of order management staff responsible for the processing of customer orders in accordance with company SOP’s
• Support the Order Support team Supervisor to ensure accurate and timely responses are maintained.
• Functional daily responsibility for all order handling employees (evaluate, hire, wage determination, over-time management, etc.)
• Execute and monitor appropriate customer service response rates
• Understanding of SAP and developing more efficient ways to input and extract data on a daily basis.
• Develop and report KPI’s for the OH team
• Other duties as assigned

Qualifications:

•  Bachelor’s degree in Business Administration, Supply Chain Management, or related field or equivalent work experience
•  The ideal candidate will have experience working in a heavy equipment manufacturing and service role
• Strong understanding of supply chain processes, including order execution, production planning, and logistics, preferably with proficiency in mechanical engineering principles

• Proven strong leadership, communication, and personnel management skills
• Excellent organizational and problem-solving skills
• Good verbal and written communication skills
• Proficient in ERP systems, preferably SAP; other system proficiency to include, Outlook, Sharepoint, and preferably the Microsoft Power Platform

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.