Share this Job
Apply now »
Country:  India


Location details:  PUNE
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


Designation: Consultant – SAP SD

Experience: 0-3 years in SAP Sales and Distribution module.

Location: SP Info city, Pune

Company Name: Konecranes and Demag Pvt Ltd.

Website: http://www.konecranes.com


Your key responsibilities:

  • Exhibit Konecranes Core values and code of conduct into each action
  • Understand and handle incident management and Service Request process in a support environment for large number of users
  • Monitoring the SAP Systems daily and IDOCs of various interfaces with SAP.
  • Ability to troubleshoot end user's issue and resolving as per expectation and if needed take help from peers.
  • Ensure ability to work on KPI based service delivery.
  • Aid in support process improvisation
  • Analyze the repetitive errors/Incidents and addressing the root causes to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
  • Develop healthy professional customer relationship
  • Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management’s expectations and guidance
  • Align and realign actions based on customers’ feedbacks, inputs from management
  • Prepare reports based on supervisor’s expectations
  • Deliver any other tasks as per superior’s instructions and guidance
  • Be flexible for on call support based on business needs
  • Knowledge for SAP MM / FI will be an advantage
  • Assist peers, superiors, other IT staff members in day to day activities whenever appropriate


What we expect from you:

  • Bachelor’s Degree or higher - B.Tech. /B.E., BCA, BSC comp
  • SAP Certifications in SD/MM specialisation area will be an advantage
  • Good technical background with some professional experience desirable.
  • Be highly motivated, hardworking and possess good time management and communication skills
  • Excellent written and spoken English
  • Ability to work and communicate effectively with a globally distributed team
  • Team player
  • Customer service attitude.
  • Awareness about ISO 14001, 45001 requirements






Competencies and Skills Required:

0-3 years of experience in IT industry working in global support or business process monitoring environment. Exposure to SAP IDOC monitoring and error handling is highly desired.

  • Nice to have earlier exposure in IT Support / Rollout / Implementation projects
  • Exposure on SAP SD Pricing, Output Determination, Stock Transfer Order, Consignment process.
  • Must have good understanding/ hands-on exposure on SAP IDOC monitoring and IDOC Trouble shooting experience.
  • Sound knowledge of SD related areas like STO, Account Determination, Mass Data changes, Output determination, Pricing, Consignments, 3rd Party Sales process Invoicing etc.
  • Must have good integration knowledge with other modules mainly MM/SD/PP/FI-CO.
  • Knowledge of SAP IDOC monitoring will be a big plus
  • Knowledge about ITIL and ITSM tool(s) is preferred
  • English Communication skills – Verbal, Written
  • Team player
  • Customer service attitude
  • Customer oriented approach to ensure SAP end-user satisfaction.
  • Willing to work in shifts when necessary.
  • Excellent communication skills as the job requires daily interactions with colleagues based in different countries/locations.
  • Analytical and problem-solving techniques would help in improvising the process.
  • Exposure to Power Apps / RPA tools would be an advantage.


What we offer you?

  • Professional challenges in a big ERP program.
  • Insight to world class global IT Service Delivery
  • Competitive Salary
  • Work-Life balance
  • Innovative and dynamic working environment
  • Support of an excellent Global Core team and IT Service Delivery Team
  • Possibility to work in leading crane building company with leading technology





Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Apply now »