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Country:  India
Location: 

PUNE, MH, IN

Location details:  Pune
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Senior Consultant - BI AMS(SAP BW)

Country: [[India]] 
Location: [[Pune]], [[Maharashtra]] 
Location details: [[Pune]] 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

 

Designation:  Senior Consultant – BI AMS(SAP BW)
Experience: 3-5 years
Base Location: SP Infocity, Fursungi, Pune
Company Name: Konecranes and Demag Private Limited
Website: http://www.konecranes.com

 

 

Job description -

What we expect from you:

  • Identification and activation of Business Data
  • Hands-on on SAP BW 7.4, 7.5 versions
  • Extraction of Data from various data sources
  • Handling Data loading issues
  • Creating Various Data Models for the purpose of Business Intelligence
  • Hands-on on LO-cockpit /LIS data source enhancement
  • Transportation of data and analytics from one environment to another.
  • Co-ordinate with business analysts while raising requirements from customers
  • Modeling tool hands-on for SAP BW content creation
  • L3 Support experience to handle the data issues
  • Knowledge and understanding of ITIL processes and support activities.
  • Hands on knowledge Agile methodology & Devops way or working would be an added advantage
  • Acting as 2nd level support for providing issue resolution to assigned user incidents
  • Incident management & assignment
  • Validating Documentations created for enhancing Knowledge base & conducting annual reviews of KB document validity subjective to application upgrades
  • Managing BI changes via Jira Tracker system.
  • Recording & giving feedback on user’s issue trends facilitating process improvement
  • Participating in Release update sessions. Observing knowledge updates for BI apps & Domain requirements
  • Participating in Deployment and release management activities
  • Analyzing & reporting incident trends & persistent issues for further evaluation
  • Organizing & managing Shift left trainings & documentations
  • Contributing to continuous improvement & sustained service & platform betterment efforts
  • Organizing & managing BI AMS internal knowledge enhancement efforts as per skill gap analysis
  • Supporting Problem management efforts
  • Excellent written and verbal communication in English.
  • Awareness about ISO 14001, 45001 requirements’

 

Your responsibilities are:

  • Handling Service Requests and Incidents
  • Resolving data load issues and be able to resolve them within limited time window.
  • Any adhoc request coming from other applications for monitoring / support in any environments.
  • Providing monthly report on Interfaces/system availability.
  • Participate in Critical Incident resolution and communication process.
  • Develop healthy professional customer relationship
  • Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
  • Ensure to fulfill the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
  • Align and realign actions based on customers’ feedbacks, inputs from management.
  • Assist peers, superiors, other IT staff members in day-to-day activities whenever appropriate.
  • Deliver any other tasks as per superior’s instructions and guidance
     

General skills/requirements

  • Customer service attitude
  • SAP BW certification will be an added advantage.
  • Excellent inter-personnel skills with a proven ability to work independently and in a team environment as per the situation
  • Good communication (verbal, written) and presentation skills, preferably exposed to interaction with global stakeholder
  • Analytical and problem-solving mindset
  • Knowledge about ITIL and ITSM tool(s)
  • Knowledge of Agile methodology

 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

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