Your key responsibilities:
- Leading a team of experts in SAP FICO and PS area OR assisting the Lead/Manager in this.
- Team’s work planning, mentoring, escalation handling, shift rostering, resource management
- Ensure team is motivated and internal conflicts are handled appropriately
- Periodic Management Reporting
- Assist in annual budgeting
- Contributing in and driving Incident Management, Request Management, Change Management, Problem Management for your area of responsibility
- Taking ownership of ticket handling process as per guidelines / best practices and ensuring to see that set KPIs are achieved for yourself and team
- Taking ownership as Major Incident Manager in times of critical/high priority tickets (major incidents) in your area
- Provide necessary support to colleagues during critical support situations
- Contribute in continuous improvement ideas for improving efficiency and overall teamwork
- Act as the technical point of contact to analyze and fix complex application and systems issues
- Review all internal process documents and ensure they are up to date
- Ensure effective communication and positive rapport with all stakeholders, especially with FI/CO/PS Cluster Team.
- Performing role of technical lead and approving the Charm’s by applying the needed technical knowledge
- Ensuring that the induction and KT plan for new joiner are documented
- Ensure there is at least working knowledge of VIM and Travel Management within entire team.
- Ensure that all the integrations with FICO & PS module are ongoing without any issues
- Contributing in various SAP projects as per need and at client location as necessary
- Adhering to defined company policies, values and code of conduct
- Ensure way of working that complies with audit requirement
What we expect from you:
- Must have good configuration / customization knowledge of FICO & PS module
- Must have sound knowledge of IDOC/EDI handling
- Must have worked on all submodules of FICO like AA, GL, AP, AR, Tax, Bank, CCA, PCA, CO-PA, Product Costing etc.
- Must have knowledge about P2P and O2C cycle with journal entries
- Good understanding on integration with SD, MM, PP, QM, VC, HR
- Good to have understanding on VIM and Travel Management
- Good to have complete understanding of business processes like ETO, CTO, MTO, MTS etc.
- Good to have knowledge of user exists and developments related to customer specific needs i.e. preparing FS document, testing, training to users and process of ChaRM
- Good to have knowledge about ITIL and Solution Manager
- Good to have earlier exposure on Implementation / Upgrade / Rollout projects
- Good to have knowledge on S/4 HANA, RPA, Test Automation
- Nice to have awareness about ISO 14001, 45001 requirements
What we can offer you:
- Insight to world class IT Service Delivery.
- Competitive Salary and Work-Life balance
- Innovative and dynamic working environment
- Support of an excellent IT Service Delivery Team
- Possibility to work in leading crane building company with leading technology
- Opportunity to take part in SAP rollouts and travel.
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