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Country:  India
Location: 

Pune, MH, IN

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Administrator - Global IT Support

Designation: Administrator - Global IT Support

Experience: 1 -3 Years

Location: Pune

Company Name: Konecranes and Demag Pvt Ltd

Website: http://www.konecranes.com

 

Your key responsibilities:

  • Exhibit Konecranes Core values and code of conduct into each action
  • Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
  • Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create knowledge base
  • Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
  • Adopt IT processes and policies during day to day support.
  • Handling IT project activities assigned to you.
  • Identify and communicate the problem areas based on the incoming incidents.
  • Assistance during User Acceptance Test

 

What we expect from you:

  • Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)
  • 1-3 years of experience in Windows environment.
  • Good knowledge of OS, Network and Applications.
  • Familiarity with iOS, Android, Windows and other mobile operating systems
  • Knowledge on SCCM is preferred.
  • ITIL knowledge is preferred.
  • Communication skills – Verbal, Written
  • Team player
  • Excellent written and spoken English
  • Ability to work and communicate effectively with a globally distributed team
  • Nice to have awareness about ISO 14001, 45001 requirements

What we can offer you:

  •  Insight to world class IT Service Delivery
  •  Competitive Salary
  •  Work-Life balance
  •  Innovative and dynamic working environment
  •  Support of an excellent IT Service Delivery Team
  •  Possibility to work in leading crane building company with leading technology

Apply now »