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Country:  India
Location: 

Pune, MH, IN

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Consultant- Data analytics

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

Designation:  Consultant – Data Analytics

Experience: 1-3 years

Base Location: SP Infocity, Fursungi, Pune

Company Name: Konecranes and Demag Private Limited

Website: http://www.konecranes.com

 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

Job description    


What we expect from you:
•    Excellent written and verbal communication in English.
•    3+ Years of Production support and development experience in the Business Intelligence and Analytics area (ETL / ELT).
•    Strong understanding of Databases (Microsoft SQL Server).
•    Knowledge on Data marts, Data vault, data loads (batch, incremental) and effective monitoring,
•    Experience on at least one end-to-end implementation, from data source system towards Business Intelligence and Analytics or Portals.
•    Experience with various optimizing techniques in improving the performance of the data loads and database.
•    Knowledge of Azure cloud-based data platforms and solutions.
•    Good to have Knowledge of DENODO data science tool.
•    Knowledge and understanding of ITIL processes and support activities.
•    Min 1-year experience on at least one support project.
•    Experience in handling and resolving Incidents based on priority and severity.

 

Your responsibilities are:
•    Handling Service Requests and Incidents
•    Resolving data load issues and be able to resolve them within a limited time window.
•    Any Adhoc request coming from other applications for monitoring/support in any environment.
•    Providing a monthly reports on Interfaces/system availability.
•    Participate into Critical Incident resolution and communication process.
•    Develop healthy professional customer relationship
•    Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
•    Ensure to fulfil the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
•    Align and realign actions based on customers’ feedbacks, inputs from management.
•    Assist peers, superiors, other IT staff members in day to day activities whenever appropriate.
•    Deliver any other tasks as per superior’s instructions and guidance

 

General skills/requirements
•    Customer service attitude
•    Excellent inter-personnel skills with a proven ability to work independently and in team environment as per the situation
•    Good communication (verbal, written) and presentation skills, preferably exposed to interaction with global stakeholder 
•    Analytical and problem-solving mindset
•    Knowledge about ITIL and ITSM tool(s)

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 17,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

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