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Country:  India

Pune, MH, IN

Location details: 
Employment type:  953
Full-time/part-time position:  Full time
Job Code USA/CA: 

Consultant - EAI AMS (IIB)

Country: India (IN) 
Location: Pune, Mahārāshtra (IN-MH) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

Department:  IT Service Center - Global IT Support

Location: Magarpatta, Pune

Company: Konecranes India Ltd

Employment type: Permanent

KPI:  TAT, SLA, Ageing, Quality Audits, Tracker development

Reports To: Manager – EAI Global support

Reporting Positions

Education Required: Graduate from Computer Science/ IT

Professional Experience Required (Max – Min.): 5 - 3 yrs

Gender:  Any

Role and Responsibility:

  • Exhibit Konecranes Core values and code of conduct into each action
  • Monitoring of the platform by using the Monitoring tool, Tivoli Enterprise Portal (TEP) and reacting to the alerts.
  • Handling service requests and incidents: Receiving the tickets and resolving them through Service now and Tracker.
  • Message Broker and MQ system maintenance, administration and configuration. (New Patches/certificate updation etc.)
  • Performing the QA and production deployments when requested.
  • Supporting the projects in development and testing in the development and QA environments.
  • Implementation of change when requested.
  • Any adhoc request coming from other applications for monitoring / support in any environments.
  • Providing monthly report on Interfaces/system availability.
  • Updating work log and task performed in the trackers for each Incident.
  • Participate into Critical Incident resolution and communication process.
  • Develop healthy professional customer relationship
  • Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
  • Ensure to fulfill the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
  • Align and realign actions based on customers’ feedbacks, inputs from management.
  • Assist peers, superiors, other IT staff members in day to day activities whenever appropriate.
  • Deliver any other tasks as per superior’s instructions and guidance

Work Environment (Office/Factory/Site): Office

Competencies and Skills Required:

•          Strong understanding of message oriented middleware.

•          Message Broker V7.0, Websphere MQ 7.0 development experience is required.

•          IIB (Message Broker Version 9) experience is added advantage.

•          Production monitoring & support experience is required.

•          Expertise in handling/processing complex XML Schemas.

•          Good knowledge of Integration life cycle & Methodology

•          Message Broker SAP Adapter knowledge.

•          Should have implementation experience in Web Services MQ, FTP, JMS

•          Understanding on integration with SAP.

•          Experience of migration project is added advantage.


Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 17,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

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