Share this Job
Apply now »
Country:  India

Pune, MH, IN

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Associate Consultant - PLM AMS

With the Demag brand we are one of the world’s leading suppliers of industrial cranes, crane components and comprehensive service. We offer our customers a complete range of cranes, handling equipment and drives for every application – optimized by comprehensive sales and service support. The Demag crane experts always focus on the benefits for our customers – the greatest possible availability, optimum performance and maximum efficiency and reliability.

Designation: Associate Consultant, PLM AMS

Experience: 1-3 Years

Location: Pune, India

Company Name: Konecranes and Demag Pvt Ltd

Website: http://www.konecranes.com


Your key responsibilities:

  • Perform Suuport task as assigned
  • Acting as 2ND level support for providing issue resolution to assigned user incidents
  • Incident management & assignment
  • Execute tasks raised through Trackers assigned accordingly
  • KB Document validation & annual reviews for checking KB document relevance to application annual upgrades
  • Adhering to Goals and targets assigned as per the TPP
  • Analysing & reporting incident trends & persistent issues for further evaluation
  • Recording & Reporting on user’s issue trends (CAD specific)
  • Participating in Release update sessions. Observing knowledge updates for PLM/CAD apps & Domain requirements
  • Participating in KeyUser communication & interaction and recording their concerns for further actions
  • Identifying, documenting & recommending alteration to AMS-KeyUser-User as per Gap analysis
  • Participating in Deployment and release management activities
  • Identifying and reporting skill/knowledge gaps in the AMS team.
  • Responsible for identifying the areas which can be transferred to first level support to improve the first contact resolution. Arrange Technical training for first level support if needed.
  • Planning & organizing trainings as per AMS team skill/knowledge gaps
  • Analysing & reporting incident trends & persistent issues for further evaluation
  • Identifying issue based current trends for Problem classification assignment
  • Analysing Processes (Viz. incidents management process/Problem management process) & suggesting amendments to the processes 

What we expect from you:

  • B.Tech/B.E. – IT, Computer, Mechanical.
  •  Knowledge of supporting Teamcenter unified version 9.1 and higher (Must)
  • Hands on experience of Any one the CAD system (NX or AutoCAD or Solidworks or Autodesk Inventor) (Must Have)
  • Integration knowledge of CAD (NX, AutoCAD or Solidworks) with Teamcenter unified (Must have)
  • Experience in Linux is an added advantage.
  • Basic Knowledge of standalone Electrical CAD (E3) or Teamcenter - E3 integration - (Nice to have)
  • Good Analytical and Problem-solving techniques with innovative ideas.
  • Good English communication skills and able to handle up quickly the multicultural environment

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

Apply now »