Department:  IT services

Location: Magarpatta, Pune

Company: Konecranes India Ltd

Employment type: Perm

Reports To:  Manager – PLM AMS

Reporting Positions:   Manager – PLM AMS

Education Required: Bachelor of Engineering or any equivalent

Professional Experience Required (Max – Min.):  4 - 2

Gender: Any

KPI: Incident management, SLA, TAT, Problem management, Change management

Role and Responsibility: 

• Acting as 2nd level support for providing Teamcenter & CAD issue resolution to assigned user incidents
• Responsible for catering to user requests
• Execute Change management / Data management tasks raised through Trackers system assigned accordingly
• Documenting Fix methodologies/Troubleshooting steps for enhancing Knowledge base
• Responsible for daily monitoring of daily health of various services (for eg dispatcher, Tesis, license management etc)
• Participating in assigned testing for TC/CAD SIT tasks as per tracker assigned
• Testing tools and utilities created by development for managing TC data
• Adhering to Goals and targets assigned as per the TPP
• Recording & giving feedback on user’s issue trends facilitating process improvement
• Participating in Release update sessions. Observing knowledge updates for PLM/CAD apps & Domain requirements

What we offer you:

• We offer you an interesting and challenging position in an international Group. As the global market leader Konecranes offers good career opportunities within the organization.
• Working exposure round the world.
• Creative work with developing the modernization solutions and practices
• Opportunity to enhance one’s skills with great challenges on cranes with different projects.
• We provide an interesting vantage point of the latest inverter technology, product management, motor controls usage in various crane applications and varying product management tasks.
• Motivational and dynamic working environment
• Insight to world class IT Service Delivery

Work Environment (Office/Factory/Site): Office

Competencies and Skills Required:

• Knowledge of supporting Teamcenter unified version 9.1 and higher (Must)
• Hands on experience of Any one the CAD system (NX or AutoCAD or Solidworks or Autodesk Inventor) (Must Have)
• Integration knowledge of CAD (NX, AutoCAD or Solidworks) with Teamcenter unified (Must have)
• Experience in Linux is an added advantage.
• Basic Knowledge of standalone Electrical CAD (E3) or Teamcenter - E3 integration - (Nice to have)
• Good Analytical and Problem-solving techniques with innovative ideas.
• Good English communication skills and able to handle up quickly the multicultural environment