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Country:  India

Pune, IN

Location details: 
Employment type:  Fixed term extension
Full-time/part-time position:  Full time
Job Code USA/CA: 

External- Senior Consultant- HR Solutions

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


Designation: Senior Consultant- HR Solutions

Experience: 4-6 years in SAP SuccessFactors technical support and maintenance

Location: SP Infocity, Fursungi, Pune

Company Name: Konecranes and Demag Pvt Ltd ( THIRD PARTY PAYROLL)

Website: http://www.konecranes.com


Your Key Responsibilities- 

Ticket based troubleshooting and problem solving within agreed KPIs.

Managing and solving incidents logged into ticketing tool (Service Now) (2nd level support).

Assessing severity, impact, and risk of incidents.

Escalating to the management, when required.

Act as the technical point of contact to analyse and fix the complex application and systems issues

Root cause analysis together with the vendors and Konecranes internal specialists

Perform configurations in the system based on functional and technical documentation

Monitoring and maintenance of system integrations System testing and documentation Analysis and Reporting of support work, KPIs etc.

Taking ownership as Major Incident Manager in times of critical/high priority tickets (major incidents) in your area

Provide necessary support to colleagues during critical support situations

Contribute in continuous improvement ideas for improving efficiency and overall teamwork

Review all internal process documents and ensure they are up to date Ensure effective communication and rapport with all stakeholders

Taking responsibility of Service Transitions for ongoing rollouts/developments

Contributing in various SAP projects as per need and at client location as necessary

Adhering to defined company policies, values and code of conduct Ensure way of working that complies with audit requirements


What we expect from you:

Must have configuration experience in SAP SuccessFactors Nice to have certification in SAP SuccessFactors

Must have knowledge of integrations for SuccessFactors (SCPI)

Must be comfortable with MS office (especially Word, Excel, PowerPoint) to work along and prepare the reports as and when needed

Nice to have awareness of incident management process in a support environment with an ability to work for SLA & TAT based service delivery

Nice to have knowledge about ITIL processes for Incident and Service Request Management

Must have earlier exposure on 1 or 2 Implementation / Upgrade / Rollout / Support projects for SuccessFactors

Must have excellent inter-personnel skills with a proven ability to work independently as well as in virtual global team

Must have good communication and presentation skill Must be fluent in English, both verbal and written of travel required

Nice to have experience in interacting with global clients

Must have customer service-oriented approach to ensure end-user satisfaction

Must have commitment to agreed targets and is consistently capable of meeting deadlines

Must have capacity to work under pressure

Must have analytical approach to problem solving

Nice to have knowledge on RPA, Test Automation

Nice to have awareness about ISO 14001, 45001 requirements

Willing to travel based on organizational needs Willing to work in shifts / on-call when necessary


What we can offer you-

Insight to world class IT Service Delivery.

Competitive Salary and Work-Life balance Innovative and dynamic working environment

Support of an excellent IT Service Delivery Team

Possibility to work in leading crane building company with leading technology

Opportunity to take part in SAP SuccessFactors rollouts and travel globally




Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

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