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Country:  India

Pune, MH, IN

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

IAM - Consultant

Job Description
Job Title: Consultant – IAM AMS 
Department:  IT Service Center – IAM AMS    Location: Fursungi, Pune
Company: Konecranes India Private Ltd     Employment type: Permanent 
KPI:  TAT, SLA, Ageing, Quality Audits, Problem Management, Volume share between AMS & Vendor
Reports To: Manager – IAM AMS    Reporting Positions:  
Education Required: Bachelor’s degree in IT 
Professional Experience Required (Max – Min.): 3-6 Yrs     Gender:  Any 
Role and Responsibility:
•    Exhibit Konecranes Core values and code of conduct into each action.
•    Ticket queue management, solve Incidents and Service Requests which cannot be resolved by 1st level support.
•    Create and maintain the Knowledge base to have up to date instructions for efficient incident and request resolution for L1 and L2 supports. Train and mentor 1st level support when needed. 
•    Seek solutions and analyze unknown/ new types or more complex Incidents and Service Requests.
•    Coordinate ticket resolution and troubleshooting, engage other support teams as required
•    Execute required analysis steps and escalate to Level-3 support as needed.
•    Participate to Major incident process, coordinate technical incident troubleshooting and initial user communication
•    Support On call during weekend/as on demand for Major incidents or/and scheduled activities by assigned by cluster team.
•    Analyze the repetitive Incidents, raise bugs, propose improvements and take care of the problem management process.
•    Good to have experience on Identity Management.
•    Good to have experience on Access Management.
•    Good to have general knowledge about integrated systems related to IDM.
•    Good to have knowledge about overall employee lifecycle management
•    Regular validation of system Health checks using monitoring tools and determines improvement recommendations.
•    Propose proactively process changes in case of bad processes or improvement opportunities.
•    Should be ready to work in different Shifts as per business needs and team needs

•    Awareness of ISO 14001 and 45001 standardes.

Work Environment (Office/Factory/Site): Office 
Interaction Profile :

Competencies and Skills Required:
•    Knowledge about ITIL and ITSM tool(s)
•    Good knowledge on IDM and Access Management Tools.
•    Analytical and problem solving techniques
•    Customer service attitude 
•    Communication skills – Verbal, Written 
•    Team player 

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