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Country:  India

Pune, IN

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Manager - IT Helpdesk

Country: [[India]] 
Location: [[Pune]], [[Maharashtra]] 
Location details:[[Pune]] 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.


Role:  IT Support

Designation: Manager-  IT Helpdesk

Location:  Pune


Job description    


Are you interested in working within the core of Lifting Businesses and Digitalization? Konecranes’ vision is to know in real time how millions of lifting devices and machine tools perform and to use this knowledge around the clock to make our customers’ operations safer and more productive.

We are looking for a Global IT Support Manager in the Konecranes IT Support Team with strong relevant experience of 7-10 years with an engineer from any stream.


Your responsibilities are:


  • Manage the team and assist them with day to day tasks in order to make one team one dream
  • Manage employee relations, recruitment, attrition, conflict resolution and interpretation.
  • Define clear roles and responsibilities within the team. Eg; RACI matrix.
  • Identify Training needs and deploy training on required skill enhancement
  • Take ownership of the incident management processes and enable strong cooperation between ITSC managers and global teams to provide seamless support to customer. Example P1-P2 communication
  • SPOC for escalated issues related to incidents within the IT Helpdesk.
  • Accountable for the delivery of continuous improvement initiatives relating to operational activity by proactive attitude. Eg: Problem management, inititative ideas.
  • Follow up within the team and take actions to ensure that bar of Metrics is kept higher (SLA, Quality) 


Desired Functional Skills:

  • Knowledge about ITIL and ITSM tool(s)
  • IT Infrastructure Library (ITIL) Foundations certification. Intermediate ITIL v3 certification covering change, release and deployment management a plus
  • Analytical and problem-solving techniques


General skills / requirements


  • Should have good communication (verbal, written) and presentation skill.
  • Excellent customer service-oriented attitude.
  • Should have excellent inter-personnel skills with a proven ability to work independently and in team environment as per situation


What we offer to you  

  • Insight to world class IT Service Delivery
  • Competitive Salary
  • Work-Life balance
  • Innovative and dynamic working environment
  • Support of an excellent IT Service Delivery Team
  • Possibility to work in leading crane building company with leading technology


Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

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