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Country:  India
Location: 

Pune, MH, IN

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Manager - IT SMO

Country: India (IN) 
Location: Pune, Mahārāshtra (IN-MH) 
Location details:  

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

 

Roles and Responsibilities:

 

  • Acts as the primary interface for senior management regarding Service Transition planning and reporting; responsible for and chairs the local Change Advisory Board (CAB).
  • Implements and maintains release, deployment and change management processes
  • Analyze and communicates release and deployment risks and business impact to stakeholders; ensures release packages can be successfully built, installed, tested and deployed to applicable groups or target environments within identified timelines.
  • Manages changes to existing services (e.g. expansion, reduction, supplier changes, acquisition, decommissioning of services, applications or other service components), including any related change management initiatives.
  • Ensures changes on local Configuration Items (CI) that impact global solutions are communicated to appropriate Data Center and related leadership.
  • Responsible for the overall local and regional change management process and ensures appropriate steps and processes are followed; acts as an escalation point for all change management issues.
  • Ensures Requests for Changes (RFCs) are properly documented; validates emergency RFCs prior to assigning to change owners.
  • Manages local and regional change planning schedule(s); controls potential conflicts between changes and informs key stakeholders as necessary.
  • Reviews all implemented changes to ensure objectives/requirements have been successfully met; considers previous delivery failures or postponements and identifies any related trends.
  • Ensures all organizational policies and procedures are followed throughout all transition phases.
  • Accountable for customer satisfaction of delivered services and outputs.
  • Prepares consolidated reports of end-to-end service delivery Key Performance Indicators (KPIs).
  • Participates in special projects and performs other duties as assigned.
  • Collecting the IT Management needs/requirements and translating them into functional solutions for IT Operative Function
  • Ensuring that the approved development initiatives get implemented into solutions and that there is on-time operational service readiness for go-live and deployments
  • Creating detailed Service transitions plans and follow-up measures for each development project
  • Securing the adequate hand-over to Operations (in co-operation with IT Service Manager(s))
  • Securing the relevant training materials for the IT Service (either validating and verifying the materials or responsible for producing the training materials)
  • Ensuring ITSM data quality
  • Managing the service portfolio and service catalogue
  • Awareness of ISO 14001 & 45001 Standards

 

Work Environment (Office/Factory/Site): Office

 

Competencies and Skills Required:

  • Knowledge about ITIL and ITSM tool(s)
  • IT Infrastructure Library (ITIL) Foundation’s certification. Intermediate ITIL v3 -4 certification covering change, release and deployment management a plus
  • Analytical and problem-solving techniques
  • Customer service attitude
  • Communication skills – Verbal, Written
  • Training skills for internal trainings
  • Team player

 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

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