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Country:  India
Location: 

Pune, IN

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Consultant - SAP Basis

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

 

Designation: CONSULTANT – SAP BASIS

Experience: 3-4 years in SAP Basis.

Location: SP Info city, Pune

Company Name: Konecranes and Demag Pvt Ltd.

Website: http://www.konecranes.com

 

Your key responsibilities:

  • Exhibit Konecranes Core values and code of conduct into each action
  • Handle (providing resolutions) Incidents and Service Requests via SNOW based
  • Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the functional SAP Team members for diagnosis
  • Participate into Critical/Major Incident resolution and communication process
  • Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those
  • Develop healthy professional customer relationship
  • Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
  • Align and realign actions based on customers’ feedbacks, inputs from management or Core team
  • Prepare reports based on supervisor’s expectations
  • Assist peers, superiors, other IT staff members in day to day activities whenever appropriate
  • Deliver any other tasks as per superior’s instructions and guidance

 

What we expect from you:

  • UG - Diploma or B.Tech. /B.E.
  • Good Technical background with Professional experience desirable
  • Work experience: 3 - 4 yrs.
  • Excellent written and spoken English
  • Ability to work and communicate effectively with a globally-distributed team
  • Team player

3-4 years of experience in SAP Basis with SAP ECC, preferably with exposure to HANA and Oracle database.

 

SAP Support & maintenance 

  • Daily monitoring of all SAP systems (e.g. work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, profile parameter maintenance etc.)
  • Analyzing system Performance and adjusting various tuning parameters to maintain optimum utilization including application server load balancing, operation modes, background jobs management.
  • Coordinate with SAP service support, refer installation guideline, create messages, creating and opening connections, generating license keys, developer keys etc.
  • Transport Management System (TMS), Client Administration including client creation, local client copy, remote client copy, client export/import.
  • Maintain the multiple SAP instances that comprise the SAP environment.
  • Maintain the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly.
  • SAP Solution Manager Change Request Management functionality (ChaRM) from basis point of view and cCTS, Solution Manager configurations are seen as big advantage.
  • Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP instance.
  • Design and implement an optimal SAP configuration to maximize system performance and availability.
  • Knowledge of Kernel upgrade, Support Pack Stack Upgrade, STMS configuration, Database patching for SAP NetWeaver Platform is desirable.
  • Create, change and modify security roles as per business requirement and for new functionality introduced.
  • Configure and manage the SAP printing subsystem for all SAP instances.
  • Maintain SAP application performance by planning and executing tuning strategies.
  • Perform SAP maintenance (support packages and kernel upgrades) through all systems using a structured methodology.
  • SAP Solution Manager experience is required.
  • SAP HANA experience considered as advantage.
  • Exposure to Release Management will be an added advantage.
  • Analytical and problem-solving techniques.
  • Customer service attitude.
  • Communication skills – Verbal, Written with teams in Finland and Germany.
  • Align with different support teams to ensure seamless support experience for the business users

 

Database administration 

  • Database monitoring
  • Maintain database security
  • Administer database performance
  • Database problem determination and resolution

 

Unix / Linux administration 

  • General System Administration understanding
  • Knowledge about the Linux system files, boot process and Run levels
  • Should know how to troubleshoot memory issues

 

Basic knowledge of German language will be helpful but is not mandatory.

 

What we offer you?

  • Professional challenges in a big ERP program.
  • Insight to world class global IT Service Delivery
  • Competitive Salary
  • Work-Life balance
  • Innovative and dynamic working environment
  • Support of an excellent Global Core team and IT Service Delivery Team
  • Possibility to work in leading crane building company with leading technology

 

 

 

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

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