Trainee - PLM & Alfresco AMS

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Role and Responsibility:
•    Exhibit Konecranes Core values and code of conduct into each action.
•    Application Monitoring and reacting to the alerts.
•    Handling service requests and incidents: Receiving the tickets and resolving them through Service now and Tracker.
•    Any ad hoc request coming from other applications for monitoring / support in any environments.
•    Updating work log and task performed in the trackers for each Incident.
•    Develop healthy professional customer relationship.
•    Ensure to fulfil the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management's expectations and guidance.
•    Align and realign actions based on customers' feedback, inputs from management.
•    Awareness about ISO 14001, 45001 requirements'

Competencies and Skills Required:

•    Teamcenter/PLM Knowledge will be an added advantage.
•    Basic knowledge of Unix/Linux
•    Good Communication skill
•    Proactive and Self-Motivated
•    Customer centric attitude.
•    Good Academic record
•    Deliver any other tasks as per superior's instructions and guidance.
 
What we expect from you:

•    B. Tech/B.E. - IT, Computer, Mechanical. / MCA/ BCA
•    Good Technical background with Professional experience desirable
•    Excellent written and spoken English
•    Ability to work and communicate effectively with a globally distributed team
•    Team player
 

What we offer you?
•    Insight to world class global IT Service Delivery
•    Competitive Salary
•    Work-Life balance
•    Innovative and dynamic working environment
•    Support of an excellent Global Core team and IT Service Delivery Team
•    Possibility to work in leading crane building company with leading technology

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.