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Country:  United States

Royersford, PA, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  CS Inside Sales Pod

Inside Sales Agreement-Royersford,PA

Country: United States (US) 
Location: Royersford
, Pennsylvania (US-PA) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


Position Title: Inside Sales Representative


Reports To: Sales and Operational Development Manager


At Konecranes, we invest in our people by offering a competitive base salary plus an uncapped commission structure. We also offer excellent benefits, including: medical, dental, and vision insurance; a 401(k) plan with a generous company match and tenure-based contributions, tuition reimbursement; life and disability insurance; vacation and other leave programs; and opportunities for both formal and on the job training. If you are looking to lift your career in sales, think Konecranes! We are the world leading group of Lifting Businesses™ and are looking for ambitious and motivated individuals to join our sales team.


Principal Responsibilities:


  • Responsible for Service Review content and process and for meeting assigned sales targets. Consult with each customer within two business days of service request completion.
  • Activities assigned to this role include estimating, completion of operative quotes and customer follow up on quotations, especially for screen and select customers and unassigned customers. Reassign opportunities to other sales resources as appropriate.
  • Develop competency and use processes and tools which are provided for this role. Depending on volume and competencies, this can be one or more positions. Refer opportunities for other products to other sales people by creating sales cases
  • Engage in various sales activities with a keen focus on sales cases initiated by the Operative Quoting process and created during Inspections and Maintenance, Visit Reviews or other sales leads generated by field operatives
  • Perform the Service Review with customers providing offers/consultation from repairs within the targeted time frame established (2 days). Use of the approved online media is required (SKYPE for Business, other online media, telephone).
  • Prepare or assist in developing price estimates for service work using established worksheets, guidelines and input from the service department.
  • Prepare and maintain sales cases in the CRM software ensuring they are in the appropriate stage of the sales funnel.
  • Conduct frequent and regular follow up contact for all open sales cases. Assign any sales cases that require customer site visits to the designated sales resource.
  • Maintain the sales funnel according to the established KPI's (Key Performance Indicators) for Funnel Quality Reporting. Provide other reports to management as requested.
  • Qualify all new prospects for credit worthiness. Check D&B ratings and obtain credit application, if appropriate. Obtain tax-exempt certificate, if required.


  • Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.
  • Maintain customer and contact information in the CRM software, as required. Ensure strict compliance with all requirements of the Contract Retention policy.
  • Review reports, in detail, and work orders with customer.
  • Other duties as assigned by supervisor.


Education: Bachelor's degree or Associate degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree.


Experience: Two (2) years' experience in industrial service related sales preferred however equivalent education, experience and training will be considered. Must have demonstrated sales experience, good written and verbal communication skills and good PC skills.


Other Requirements: Must be persistent with a high tolerance for rejection.



Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

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