Share this Job
Apply now »
Country:  United Kingdom

West Bromwich, GB

Location details:  West Bromwich
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Technical Co-ordinator

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


We are recruiting a Technical Co-ordinator to join our team on a full-time, permanent basis based at our office in West Bromwich. 


We are looking for candidates from an engineering background, perhaps being previously in a practical role and looking to retain those skills being more office-based with regular hours. For us having an engineering background will give experience with what's required in the field before attending a service/maintenance-related call.


Working in close collaboration with the scheduler, the Technical Coordinator ensures our Service Technicians have the correct materials, equipment and instructions they need to repair or upgrade customers equipment and can perform the work safely before them attending site.


We have been awarded the RoSPA Gold Medal (for 6 consecutive years Golds) Award for our UK company safety performance!


You will report to the District Director for the Midlands.


Main responsibilities will include:

  • You'll review Service Requests and related paperwork for accurate descriptions, reviewing estimated hours/costs to ensure they are achievable, review correct asset details, consulting with Operations Manager or Field Supervisor.
  • Using our in-house system, Siebel, you'll complete and monitor all the relevant documentation and activity relating the Service Requests
  • Update start and completion dates in Siebel based on anticipated delivery of materials, as well as monitoring the delivery of materials, and update team members and goods receipt when not automatically done by the system.
  • Ensure the technical planning of the work enables delivery in achieving estimated sales CMII%.
  • Regular review with the Scheduler based on Period Performance Report.
  • Participation within the regular WIP meetings and implementation of actions.
  • Ensure adherence to company warranty processes ensuring and cost-effective solutions.
  • Ensure that all work planning follows our Life Saving Behaviours and customers specific site safety instructions, including written safety documentation.
  • Remote support to Field Operatives in relation to the planned work activities.


If you'd like to learn more about what our colleagues say please visit https://www.konecranes.com/en-uk/careers/konecranes-as-employer

What we are looking for in you:


  • Applicable technical qualification in electrical/mechanical or higher engineering qualification
  • Experience working in an engineering field
  • Customer-oriented working both with customers and colleagues.
  • Safety first attitude with a broad understanding of Health & Safety legislation.
  • Understand profit and loss
  • Priority-focused
  • IT Skills


We offer a great compensation package, annual bonus, pension scheme and life assurance, employee share save scheme, employee discounts and assistance scheme, 25 days annual leave plus bank holidays.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Apply now »