Share this Job
Apply now

Apply for Job

Country:  United States
Location: 

Springfield, OH, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  TRAINING

Product Administrator

Country: United States (US) 
Location: Springfield
, Ohio (US-OH) 
Location details: 


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

PRINCIPAL RESPONSIBILITIES:

1.    Develop, maintain and support product technical documentation including but not limited to: technical guides, manuals, drawings, technical bulletins, price books (including models, descriptions, specifications, part numbers, configurations, etc.)

  1. Coordinate with marketing the production/web posting/distribution of these technical documents.  In addition, provide technical input for and review of all marketing materials to verify technical features, dimensions, industry jargon, etc.
  2. Develop technical content which promotes R&M and its products to our distributors and end users. Assist in reviewing content developed by others.
  3. Be the product champion: collect all product and technical information, become the expert resource on all product features and initiate/coordinate all product launches.

5.    Respond to inquiries of sales force and distributors relating to published data, product specifications, product applications and other technical data.  Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments.  Investigate and keep informed of competitor technical specifications, product data, websites, industry standards and developments, etc.  Continually develop technical knowledge of product offering.

6.    Achieve industry leading customer service.

a.    Provide professional written and verbal communications and timely processing of quotations and orders.  Maintain a high degree of clerical accuracy.  Initiate efforts to create an effective team and earn the trust and respect from both customers and coworkers.  Seek timely solutions to resolve unexpected problems and make significant contribution with little direction.  Maintain a timely and thorough responsiveness to inquiries including but not limited to phone calls, voice mails, faxes and e-mails.                      

7.    Other duties as assigned by supervisor.

EDUCATION: Bachelor’s degree in Communications, Engineering, or equivalent required.

 

EXPERIENCE: A minimum of 2 to 3 years of experience in content development or application engineering. Must have well-developed PC skills, including in-depth knowledge of Excel and Access, and excellent verbal and written communication skills. Must be able to address multiple issues at the same time and work well under pressure. 

 

*KC

#monus #cbus #nxt

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.


Nearest Major Market: Dayton

Apply now

Apply for Job