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Country:  United States
Location: 

Springfield, OH, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position: 
Job Code USA/CA:  DOMESTIC CUST. SERVI

Inside Technical Sales Engineer

Country: United States (US) 
Location: Springfield
, Ohio (US-OH) 
Location details: 


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.

R&M MATERIALS HANDLING (RMI)

POSITION SUMMARY

 

POSITION TITLE:    Inside Technical Sales Engineer

REPORTS TO:     Customer Service Manager – New Equipment

 

PRINCIPAL RESPONSIBILITIES:

  1. Other duties as assigned by supervisor.
    • Provide professional written and verbal communications and timely processing of quotations and orders.  Maintain a high degree of clerical accuracy.  Initiate efforts to create an effective team and earn the trust and respect from both customers and coworkers.  Seek timely solutions to resolve unexpected problems and make significant contribution with little direction.  Maintain a timely and thorough responsiveness to inquiries including but not limited to phone calls, voice mails, faxes and e-mails.       
  2. Achieve industry leading customer service.
  3. Respond to inquiries of sales force and distributors relating to published data, product specifications, product applications and other technical data.  Provide feedback regarding product specifications, published documents and other technical materials to appropriate departments.  Investigate and keep informed of competitor technical specifications, product data, websites, industry standards and developments, etc.  Continually develop technical knowledge of product offering.
  4. Prepare technical and commercial documentation including technical specifications, operating and maintenance manuals, product descriptions, sales literature, training materials, terms, conditions and contracts. 
  5. Co-ordinate/Conduct service, technical, and sales training of distributors at our training facility. Participate in developing Training Programs. Training topics include product preventive maintenance, troubleshooting, applications/specifications, benefits, use of proprietary crane design software, etc.
  6. Prepare technical and commercial proposals for field modifications, spare parts, and other services. Recommend spare parts packages based on equipment usage and applications. Enter orders into MRP system when customer approves order.  Run reports and provide delivery updates to customers as required.
  7. Resolve product warranty issues, design field modifications to material handling components, troubleshoot electrical/mechanical components, identify spare parts through bills of material, drawings and manuals.  Communicate with distributors via telephone, fax and e-mail – occasional travel to customer site.
  8. Enter new equipment orders into MRP system.  Establish and analyze distributor requirements.  Utilize knowledge of product and understating of technical parameters to accurately input the data needed to produce the product specified in the quotation/expected by the customer.  Communicate with distributors via telephone, fax and e-mail.
    • Communicate with distributor’s technical and commercial representatives by telephone, fax, and e-mail. 
    • Formalize customer proposal.  Prepare and edit CAD drawings of proposed material handling system.  Prepare technical documentation, drawings, terms, conditions and pricing.
    • Establish specifications and parameters to be used to size and select proper components (electrical/mechanical/structural), based upon customer requirements.  Utilize proprietary software, price books, product manuals, and manual calculations to design and select appropriate components.  Interpret software results and evaluate for appropriateness.  Make adjustments to software output based upon engineering judgement and industry experience.
    • Design material handling solution (overhead crane, jib crane, monorail, workstation or combination thereof) to meet application requirements utilizing knowledge of technical parameters, industrial applications and constraints of available products.
    • Establish distributor (customer) requirements.  Analyze material handling application including physical environment (temperature, location, dust, humidity, presence of gases or vapors, etc.), industrial process (types of loads, precise load handling, weight of loads, throughput requirements, reliability factors such as up-time, whether equipment is part of process or for maintenance, required safety features, etc.), type of controls (2-speed, variable frequency, radio, etc.), capacity, voltage, speed, duty class, design standards (European, US, Canadian, International), and local codes (construction/electrical).  Review and interpret specifications, discuss with distributor and make technical suggestions or present options to enhance productivity and reliability of equipment.  May prepare cost/benefit analysis for distributor, depending upon application and specifications.  Rely on engineering knowledge and overall knowledge of industrial applications and/or industry experience.
  9. Prepare commercial and technical proposals for overhead material handling equipment to be utilized in a production or maintenance capacity in a variety of industrial environments (power plants, general manufacturing, steel mills, pulp and paper mills, etc.)

 

EDUCATION:     Bachelor’s degree in Engineering or equivalent required.

 

EXPERIENCE:   A minimum of 2 to 3 years of experience in application or sales engineering in an industrial environment. Must have well-developed PC skills and excellent verbal and written communication skills. Must be able to address multiple issues at the same time and work well under pressure. 

 Bilingual in Spanish Preferred

*KC #monus #cbus #nxt

 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.


Nearest Major Market: Dayton

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