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Country:  United States
Location: 

Springfield, OH, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  US Serv Plan

Schedule Manager-Springfield,OH

Country: Vereinigte Staaten (US) 
Location: Springfield
, Ohio (US-OH) 
Location details: 


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

 

Position Title: Schedule Manager 
 
Reports To: Office Operations Manager 
 
Konecranes is seeking an individual with exceptional leadership and customer service skills to join our team as an Schedule Manager. In this role, you will be overseeing service delivery of the district. You will be the direct manager of the Service Schedule Coordinators, Technical Service Coordinators, and the logistics team within the district. If you are a dynamic and resourceful individual, come start your journey with Konecranes! 

 
Principal Responsibilities: 

 

  • Lead the district’s service coordinating organization, ensuring safe operations, premier customer satisfaction, and profitable growth.  

  • Directly manage, recruit, and onboard subordinates 

  • Establish training and development plans for direct reports 

  • Ensure all direct reports understand their responsibilities, necessary procedures and goals 

  • Manage the workload of direct reports. Coordinate with other Schedule Managers to “labor load” when necessary.  

  • Oversee all rework, warranty, install, and commissioning service requests within the district 

  • Conduct WIP reviews with Coordinators, and update local and district management when necessary 

  • Review any significant low performing service requests, perform root cause analysis, and implement actions to prevent the issues from reoccurring in the future 

  • Assist in the shaping of the new coordination organization: implement best practices, bring problems or issues to the attention of upper management.  

  • Proactively communicate with local and district management to improve operational efficiency 

  • Give feedback to local management on quality of inputs by field operatives into Siebel 

  • Follow and assist in the enforcement of all safety rules and procedures including those established by the customer. 

  • Other duties as assigned. 

 

EDUCATION: Bachelor’s degree preferred, prior equivalent experience and training will be considered. 

 

EXPERIENCE: Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills and be able to prioritize tasks. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Willingness to work overtime or additional hours as needed. 

 

OTHER REQUIREMENTS: Occasional travel required, possibly overnight. Must have a take charge attitude, be decisive and possess a high level of responsibility. Must be comfortable in a fast pace, growth-oriented environment. 

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

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