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Country:  United States

Springfield, OH, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  US Serv Plan

Technical Coordinator (Any Service Location)

Country: United States (US) 
Location: Springfield
, Ohio (US-OH) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.


Position Title: Technical Coordinator

Reports To: Schedule Manager


Location: Any Service Location

Konecranes is seeking an individual with exceptional customer service skills to join our team as a Technical Coordinator. In this role, you will be assisting with the service delivery in your assigned area. You will be responsible for ensuring field operatives have the materials and detail they need in order to repair or upgrade the customers’ equipment. If you are a dynamic and resourceful individual, come start your journey with Konecranes!

Principal Responsibilities:


  • Review work packages for proper descriptions, ensuring estimated hours are correct.
  • Review existing draft purchase requisitions and create purchase requisitions as needed for parts and materials. Submit PO Requests to SAP for processing.
  • Ensure all pertinent documentation is attached to the service request in Siebel.
  • Review job scope and ensure price and estimated margin is achievable. Consult with Branch Operations Manager or Field Supervisor as needed.
  • Update Start & Completion dates based on anticipated delivery of materials.
  • Proactively monitor the delivery of materials, and update internal stakeholders as needed.
  • Assist Schedule Coordinator with procuring parts for on-going service requests.
  • Initiate and oversee RMAs for returns of incorrect parts.
  • Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
  • Other duties as assigned.


EDUCATION: Technical Associate’s degree or equivalent preferred, prior equivalent experience and training will be considered.


EXPERIENCE: 3+ years experience in the crane industry preferred. Must be customer-oriented, good communication, organizational and PC skills, and be able to prioritize tasks. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Willingness to work overtime or additional hours as needed.


OTHER REQUIREMENTS: Occasional travel required, possibly overnight. Must have a take charge attitude, be decisive and possess a high level of responsibility. Must be comfortable in a fast pace, growth-oriented environment.


*KC #monus #cbus #nxt


Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Nearest Major Market: Dayton

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