Service Support Specialist

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

About this Role

To provide nationwide support to all Branches for Service Product Consultation including Retrofit and Modernization.

Main Reponsibility

• Providing nationwide support for all Branches (West, Central, and East) for Service Product Consultation Service including Retrofit and Modernization potential.

• Providing reports on activities related to Consultation Services

• Prepare a work plan for the implementation of the work and monitor the progress of the implementation of the work

• Prepare documentation well for each work activity

• Prepare detailed drawings and documents according to the agreed schedule

• Assist in conducting site surveys by coordinating with each related party, both within the Service Team, as well as with other departments within Konecranes, as well as with customers and sub-contractors

• Carry out all work activities by applying the company's standard procedures

• Collaborate with internal and external parties to maintain business opportunities that provide benefits to the company

• Maintain work equipment and work safety equipment

• Attend and conduct training scheduled by the company

• Implement occupational safety regulatory standards in carrying out work accompanied by safety analysis which is included in the 5-S.

• Performing other work assigned by the supervisor

Requirements

• Bachelor's Degree or Diploma III in Engineering with minimum 3 years experience in same field.
• Proficiency with MS Office applications (e.g., Outlook, Word, Excel)
• Awareness of ISO 14001 & 45001 Standards

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.