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Country:  United Kingdom

Teesside, GAT, GB

Location details:  Gateshaed
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Operations Manager - Teesside

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

The role of Operations Manager is essential to providing leadership and directing day to day operational field activities and operational control from a P&L perspective.  At the very top of our agenda is safety, this is both the safety of our people but also our customers; through our diligence, we offer unrivalled customer satisfaction, delivering the best possible service ensuring that the scope of agreed service is fulfilled and that it is on time. This role is best suited to those who are technical and like a blend of managing people as well as delivering great customer service.

Your Key Responsibilities:

  • Providing leadership and directs all day to day operational field activities within a service office relating to service requests.
  • Accountable for field operative productivity, utilisation and availability ensuring that resource levels are matched to requirements and maintained at optimum levels
  • Setting operational goals and expectations and then ensuring achievement through planning, coordination and performance management.
  • Responsible for account management of a defined set of customers (outside of those customers with dedicated account management) within the service office ensuring customer satisfaction and delivery of regular business review.

Why Join Us?

When you join Konecranes you immediately notice a strong sense of commitment, camaraderie and lots of opportunities to grow professionally within our organisation, as we believe that sustainable growth is a result of a strong responsible performance. Safety is our #1 priority and our mantra is “Life Saving Behaviours”; recognising our commitment to this, we have been awarded multiple awards, making us a market leader in employee safety.


If you’d like to learn more about what our colleagues say please visit https://www.konecranes.com/en-uk/careers/konecranes-as-employer


In return for your valuable contribution to Konecranes we offer a competitive salary, bonus, company car, pension + life cover, employee share save scheme, 25 days A/L + BHs, employee discount

What should you bring?

To be successful in this role, we are looking for candidates who ideally are electrically qualified and have experience of working within the lifting equipment industry, as this provides a true insight into the health and safety aspect relating to cranes. The role of Operations Manager has direct reports (Service Technicians), so having previous line management experience is essential as well as being in customer-facing roles will help build long-lasting relationships both internally and externally. As we have previously mentioned, practising and leading safety is an essential part of everyday life here at Konecranes, so being a safety champion and having experience of this is extremely important to us. Finally, from a day to day operational perspective, having commercial awareness as well as being analytical and organised, will bring together all the required components to have a very successful and enjoyable career with us!



With regards to travel and location, you'll be expected to attend a Monday morning general meeting the at main regional office in Gateshead, with the remainder of the week attending meeting with customers and your direct reports. 


If you are inspired by this role and are looking for the next step in your career, we would love to hear from you! Simply click “apply” and we look forward to receiving your application soon.


no agencies please

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 18,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Apply now »