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Country:  United States
Location: 

West Allis, WI, US

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA:  Parts_Customer Servi

Order Handling Specialist

Country: United States (US) 
Location: West Allis
, Wisconsin (US-WI) 
Location details: 


At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

 

PRINCIPAL RESPONSIBILITIES:

 

This position works closely with various internal departments to ensure accurate information is received from the customer, allowing orders to be entered into SAP and in some instances procured from an external supplier. This position requires strong communication skills working with multiple internal and external office personnel. These skills are needed when communicating order status changes or verification of order processing.

 

Main Responsibilities:

 

  • Entering, releasing, and updating orders in SAP
  • Purchasing parts from external suppliers via PO creation in SAP
  • Responding to incoming customer emails and inquiry tickets
  • Contacting customers via phone and email
  • Working with Internal departments on customer solutions and follow-up
  • Working in a team environment
  • Other duties as assigned
     
     
    EDUCATION: 2-year college degree or high school diploma plus relevant work experience. 
     
    EXPERIENCE: Minimum of two years experience in the customer service field.
     
    OTHER REQUIREMENTS:
  • Ability to multitask between multiple computer screens and programs
  • Typing skills of 50 wpm or better
  • Knowledge of Microsoft Office products
  • Excellent organizational and problem-solving skills
  • Good verbal and written communication skills
  • Knowledge of SAP or equivalent business systems
  • Positive attitude and true willingness to help our customers

 

*KC #monus #cbus #nxt

 

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.


Nearest Major Market: Milwaukee

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