Business Administration Manager, Service

JOB SUMMARY:

Oversee all administrative functions in the Service Division so as to ensure the smooth day-to-day running and execution of work flow in the Department. This includes monitoring service accounting records such as expenses against allocated budget and the timely billing of all contracts, sales and service order.

JOB SCOPE:

• Manage the day-to-day work performed by the Customer Service Coordinator/Executive according to the required performance standards.
• Provide feedback to Division Manager/Service/Parts/Refurbishment Manager/Branch Manager on the job performance of Customer Service Coordinator/Executive so as to improve job performance in future.
• Ensure that all service and parts notifications and service orders (and subsequently service contracts) are timely created and maintained in SAP and that service orders are issued for all service jobs prior to execution in order to ensure records are complete and accurate for billing purposes.
• Review status of debt collection by sales staff and coordinate with them accordingly in order to ensure timely collection of outstanding debts so as to maintain a healthy cash flow situation for Service Division.
• Coordinate the compilation of management report for submission to company management for information and analysis.
• Monitor and review that data is accurately and properly captured and maintained in the Equipment Master List to ensure the prompt and quick identification and tracking of equipment at site and their related servicing history and transaction.
• Conduct monthly internal administrative audit on Service Engineers/Service Managers on work in progress (WIP), billing due list and revenue, cost and gross margin reports so as to ensure profitability level of the Service Division can be maintained and maximised at all times.

REQUIREMENTS:

• Degree in Business Administration.
• 6-8 years' experience in administrative work with at least 2 years in a supervisory position.
• Delivering Results and Meeting Customer Expectations.