Order Handler

Country: Malaysia (MY) 
Location: Klang,  
Location details:  

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Key Activities：

• Order receiving, order reviewing and order acknowledgment. Process order is the starting point of where order is received from sales. Order is reviewed and clarified commercially, technical and capacity issues are done and confirmation of the accepted sales order is sent.
• Handling and registration of a sales order in the SAP-system.Order handler acts as a link between sales, project & engineering.
• Fulfil order step Initiate and control engineering, get approval for the design from the project/engineering and organize and monitor purchasing and manufacturing activities for the sales order.
• Drawings and project specifications downloading, updating and printing for production team.
• Work closely with Engineering, PE, Procurement and Supplier on PR, RFQ, PO and material delivery status
• Workload and work capacity analysis and forecasting.
• Workhour collection and analysis.
• Manage post-delivery activities such as managing customer claims and accruals, returns, complete financial- and contractual requirements and listen customer's voice.
• Control shipping and transportation as well as close order for warranty period are steps of order delivery process.
• Other tasks assigned by the superior.

Key Requirements: Education/Working Experience/Professional Experience/Behavioural Competencies

Skills & Knowledge:

• Bachelor degree, major in mechanical engineering related
•  About 3 years steel fabrication related working experience in multinational company will be preferred
• Good command of English, both spoken and written
• Strong communication skills
• Have knowledge to read and understanding technical/manufacturing drawing
• Costing skills is required
• Excellent knowledge in SAP
• Good at math and statistics
• Strong organizational and problem-solving skills
• Excellent communication abilities

Behavioural Competencies:

• Team sprit
• Able to work under pressure

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.