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Customer Service Coordinator

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Application start date: Jun 9, 2021

Location: Singapore, SG

Company: Konecranes

Provide support to the Equipment Sales Division in all administrative work so as to ensure the smooth day-to-day operation of the sProvideales team. This includes preparation of sales
quotations, contracts, order confirmation and performing data entries in the SAP and C4C system.

 

  • Verifying orders (all products) including new customers creation and verifying customers company information and payment details. To verify all required documents (PSS, QC forms, Sales Brief etc) are in place prior to handover to Project Division. Compiling tender documents and tender pre-qualification submission on company profile
    Assist the Sales Division in the preparation of standard quotations as instructed for management approval prior to submission to customers. This includes ensuring that quotations are despatched timely and maintaining copies in quotation folders for records and future reference.
  • Handle incoming calls for the Division and provide assistance to customers on sales enquiries whenever possible or otherwise pass on enquiries to relevant sales personnel for proper follow up and necessary action.
  • Maintaining and updating sales and customer records (both hardcopies and system)
  • Maintaining Siebel database monthly for any overdue opportunities, leads assignation and update activities
  • Assist in the generation of invoices, credit and debit notes, etc via SAP as per instructions from Sales Team in order to ensure that these documents are promptly printed, properly verified and timely issued to customers.
  • Perform regular data entry in SAP and C4C so that information is constantly updated and accurate for reference at all times. This includes creating new customer data, quotations, order confirmation for printing, purchase requisition, delivery notes, consolidation of customer survey data, etc.
  • Generate ZLVO (limited purchase order) for non-standard items and fill up stationery requisitions for standard items required by the sales team to ensure that stationery supply is not disrupted. This includes collection and issue of stationery promptly to requestors upon receipt.
  • Receiving and processing purchase orders inside SAP (from start till end) for CEQ, Serial Products & Rental including order creation, PR creation, Goods Receipt,
    Invoicing, DN, Picking List etc.
  • Transportation arrangement for delivery/pick up.
  • PR creation for warehouse stock purpose.
  • Attending enquiries (from Whatsapp, Webform, Email) by contacting customers to have basic missing information (template will be provided for different product) before creating leads into Siebel and assignment to respective sales manage.

 

Job Requirements

  1. Diploma in Business Administration or related field
  2. At least 1to 3 years’ working experience in a fast paced and dynamic work enviroment
  3. Strong customer service, organizational administration skill and attention to detail