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IT On-Site Support, Thailand

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Application start date: Nov 17, 2020

Location: Sorachai, TH

Company: Konecranes

With the Demag brand we are one of the world’s leading suppliers of industrial cranes, crane components and comprehensive service. We offer our customers a complete range of cranes, handling equipment and drives for every application – optimized by comprehensive sales and service support. The Demag crane experts always focus on the benefits for our customers – the greatest possible availability, optimum performance and maximum efficiency and reliability.

Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of personal computers, servers, or mainframe applications.

Key Resposibilites :

•    Receiving IT support calls;
•    Complete helpdesk tickets to a level of competency;
•    Performs PC support related activities with 3rd party vendors;
•    Is expected to maintain high user satisfaction levels in his/her responsibilities of helpdesk, and technology availability;
•    Provide technical support with excellent customer service skills and timeliness to end-users and internal customers.
•    Solve customer problem without support and in an efficiency way.
•    Assist NWS and DCS teams to ensure the IT infrastructure running properly and maintain the new IT infrastructure setups according to the Konecranes standards.
•    Other tasks assigned by line manager.

Skills & Knowledge:
•    College degree above preferred, major in Computer Science; 
•    Minimum 3 years support experience in Helpdesk;
•    Recent/frequent IT industry related course-work;
•    Basic Windows 10 personal computer management skills;
•    Basic MS Office 2016 skills;
•    Good at English, listening, speaking, reading and writing;
•    Effective communicator with good interpersonal skills;
•    IT Infrastructure knowledge, especially network is an advantage.
Behavioural Competencies:
•    Ability to work under pressure with good problem-solving skill;
•    Minimal travel required;
•    Occasional after-hours or weekend system maintenance and support work;
•    Team oriented.