Service Sales客服業務-臺北

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Application start date: May 8, 2024

Location: Taipei, Taiwan

Company: Konecranes

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

 

 

Do you have a passion for Service Sales work and want to be part of developing our future? Are you looking to work in a global multicultural company with great colleagues, then this could be the right opportunity for you to lift your career by joining us. 
As a Service Sales you will be part of our ISE organization, and you are responsible for “the service area operation and promotion of sales of service contracts, refurbishment and parts to ensure the achievement of orders and service sales targets”.

 

Your key responsibilities主要職責:  

  • Implement sales strategy for assigned location(s) so as to promote the sales, securing and maintenance of service contracts in order to meet the orders and sales targets.

                   訂定銷售策略以提高績效,取得客服合約以達成業務目標。

  • Monitor and review periodic service sales performance for assigned location(s) to ensure orders and service sales targets are achieved.

                  定期審視客服部門的績效表現以確認達成既訂目標。

  • Implement refurbishment sales strategy for assigned location(s) in order to meet refurbishment orders and sales targets.

                  訂定翻新業務的績效策略以達成翻新訂單的業務目標。

  • Implement parts sales strategy for assigned location(s) in order to meet parts orders and sales targets.

                  訂定零件業務的績效策略以達成零件訂單的業務目標。

  • Review and/or prepare quotations and tenders, and negotiate terms based on levels of authority and ensure that quotations meet the company's profitability targets and contract terms.

                  審視報價,投標及談判條款的核淮權限以確保報價單內容符合公司利潤目標及合約條款。

  • Follow up with customers and coordinate with Finance & Admin Department to ensure timely invoicing and prompt collection of overdue debts.

                  定期掌握應收帳款的進度並與財務部門協調以確保發票的即時開立及逾期債務的迅速整合。

  • Monitor the efficient execution of all service jobs in assigned location(s) based on timeline, quality and profitability.

                  監控所有客服工作及時,優質且有效的執行。

  • Check and follow up on warranty claims from customers to fulfill contractual warranty obligations and communicate with principals on technical & service problems when required.

                  確認客戶的擔保條款以達成合約內容的履約義務及技術&客服問題的溝通。

  • Ensure that MDTW Quality Manual under Service in the QMS System is periodically reviewed and updated as and when necessary.

                  定期審視QMS系統中MDTW品質手冊並視情況而更新。

  • Any other duties as directed.

                  其他主管交辦事項。

 

Why join us?
We offer you a diverse environment with a high focus on developing the best products. As a world-leading trademark Konecranes offers a variety of opportunities of personal development for all employees. We put trust in our people and believe that each and every one of us makes a difference.
Learn more about Konecranes as an employer and what your future colleagues have to say by checking career stories in Youtube https://www.youtube.com/watch?v=AklPBQd_p0I&t=1s or our site www.konecranes.com in Careers: Meet our people.
 
What should you bring? 任職要求

  • Degree in Mechanical Engineering or related field 

                   機械工程或其相關學歷

  • At least 4 year(s) of working experience in the related field experience

                   具備4 年以上相關工作經驗

  • Product Knowledge, Sales Costing Skills, Contract Management

                  具備產品專業知識,業務成本估算技巧以及合約管理經驗

  • Selling Skills & Sales Negotiation Skills 

                  銷售技巧以及業務談判技巧

  • Microsoft Office, SAP-CS,CRM

                  具備Microsoft Office, SAP-CS,CRM知識

  • Leading & Supervising, Working with people

                  領導&管理,擅於與他人共事

  • Delivering results and meeting customer satisfaction 

                  達成使命及滿足客戶

  • Communication Skill, basic English Skill

                  溝通技巧,基本掌握英語

 

Interested?
We welcome you to apply via our career site as soon as possible. We appreciate early applications and reserve a right to finalise the recruitment process once the suitable candidate for the role has been identified.

 

 

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

 

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