Customer Service Specialist - Parts - Springfield , OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: Customer Service Specialist

REPORTS TO: Customer Service Manager – Parts

What we offer:

Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

PRINCIPAL RESPONSIBILITIES:

1. Prepare quotations utilizing quoting systems and documentation while following company pricing policies, product application, terms; etc.

2. Enter orders/claims and complete order/claim support functions to ensure customer needs are met. Utilize systems and documentation as needed.

3. Confer with sales and/or customers to obtain and evaluate customer requirements/ available data and other preliminary matters pertinent to the inquiry, product or sale.

4. Respond to inquiries pertaining to published data, specifications, products, pricing, availability, applications and other technical data. Provide feedback regarding published documents and other technical materials to appropriate departments.

5. Communicate with distributors.

6. Monitor field reaction to published data, suggest and participate in additions and improvements as appropriate to better our position and improve sales.

7. Prepare reports and maintain records, files, engineering documentation and reference library.

8. Actively participate in product/software/industry training as provided by the company and through independent research (i.e. industry publications, product specifications). Continually develop technical knowledge of product offering.

9. Assist in department improvements to facilitate improved productivity to meet or exceed customer requirements.

10. Other duties as assigned by supervisor.

EDUCATION: Associate degree or equivalent required.

EXPERIENCE: 1-2 year’s experience in engineering and/or new equipment/parts customer service required. Must have well-developed PC skills and excellent verbal and written communication skills. Must be able to work well under pressure.

*KCN

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.