Agreement Specialist - Burlington, ON

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

SUMMARY: Professional individual to fill our Agreement Administrative Specialist role. As an Agreement Administrative Specialist, you will be responsible for entering both new & renewed Agreements.  We are seeking a highly organized individual who is self-motivated and can work independently. You will be expected to work quickly and efficiently to ensure your tasks are completed in a timely manner. If you are organized, diplomatic, and are interested in working with one of the leading companies in the industrial manufacturing field, look no further than Konecranes!

PRINCIPAL RESPONSIBILITIES: 

• Agreement and asset creation and/or review
• Use the current Siebel system in the agreement entry process efficiently.
• Identifies and researches agreement deficiencies supplied by the Agreement Sales Representative (ASR) and Business Development Resource (BDR) and communicates the requirements back effectively.
• Develop competency and use processes and tools provided for this role.
• Use queries and reports to assist in daily job functions.
• Customer accounts setup, review & modification.
• Activation / Removal of yKC access for contract customer
• Strict adherence to the organization’s agreement requirements and order process flows relating to the sales and service handbook guidelines.
• Execute all functions in line with the applicable delegation of authority.
• Perform other duties as assigned.

OTHER REQUIREMENTS:

• Positive customer service attitude
• Dependable and willing to work the necessary hours to complete the assigned tasks.
• Behaves according and to the highest ethical standards. 
• Builds respect and cooperation and manages conflicts constructively.
• Models’ effective two-way communication, including feedback.
• Strives for continuous learning and self-development.
• Ability to make timely, well informed, and effective decisions based on the information provided.
• Team spirit & Motivated
• Knowledge of the service industry beneficial
• Ability to travel locally and outside the service area for operational requirements & training when necessary.

EXPERIENCE: 

Must have 1-2 years’ experience in office administration and data entry related duties. Must have well-developed data entry skills including speed, accuracy, and expertise with Microsoft Office applications (e.g. Outlook, Word, Excel, & PowerPoint). Must have professional communication skills, good interpersonal skills and multi-tasking and prioritizing abilities.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.