Key Asset Manager - Elizabeth, NJ

Country: United States (US) 
Location: Elizabeth, New Jersey (US-NJ) 
Location details:No physical location just needs to live close 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: Key Asset Manager

REPORTS TO: Sales Director

PRINCIPAL RESPONSIBILITIES:

· Developing and sustaining solid relationships with key clients.

· Addressing and resolving key clients’ complaints.

· Develop Advanced Services for Customer Support

· Acting as the main point of contact between key clients and internal teams.

· Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

· Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders and developing a good working knowledge of local vendors and vendor stocked parts. If the job permits or the situation warrants, all the ordering of parts for jobs should be done by the technician servicing the account and this time should be billed to the project

· Collect and analyze data to prepare predictive maintenance recommendations.

· Assemble quotations using company trained methods., follow up with prospects, pursue and receive orders.

· Follow up on all unclosed quotes with customer visits, adding notes in the CRM with pertinent information to help close the sale, or gain an understanding as to what can be done differently if the sale was lost.

· Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided.

· Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.

· Parts inventory receiving and delivery to area customers

· Provide daily supervision & support for site-based Inspector/ Technicians with guidance from the Service Manager and/or Supervisor or higher-level management.

· Ensure the completion of all required paperwork and documentation a professional, accurate, neat, and legible manner in accordance with established guidelines.

· Other duties as assigned by Manager

· Define material requirements for each service request, both planned and on-call.

· Arrange sub-contracted services and equipment, including rentals.

· Process Purchase Requests through the system using established guidelines.

· Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.

· Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.

· Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work.

· Generate service requests (SR) and work packages (WP) and assign to field operatives.

· Review job costs such as labor, expenses, and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work.

· Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.

· Provide leadership in safe work practices by participating in monthly safety meetings and when necessary, delivering the meeting material.

· 10-20% Regional travel requirement

EDUCATION: 4 Year College Degree Required or equivalent experience. Knowledge of customer service and inside sales principles preferred.

EXPERIENCE: Qualified candidates should have at least 5 years of inside/outside technical sales and/or management experience.

OTHER REQUIREMENTS:

· Clean driving record.

· PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel

· Ability to multi-task large volumes of inquiries by phone and email

· Ability to multitask between multiple customer requests

· Knowledge of SAP or equivalent business systems

· Excellent organizational and problem-solving skills

· Positive attitude and true willingness to help our customers

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.