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Country:  Finland

Hyvinkää, ES, FI

Location details: 
Employment type:  Undefined term
Full-time/part-time position:  Full time
Job Code USA/CA: 

Customer Service Representative

Country: Finland (FI) 
Location: Hyvinkää, Etelä-Suomen lääni (FI-ES) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work.


Konecranes has three business areas: Service, Industrial Equipment and Port Solutions. Port Parts Center is part of Port Solutions business area. Our main responsibilities are to offer, sell and deliver spare parts to container handling, shipyard and bulk handling customers globally.

We are looking for a Customer Service Representative who is in charge of order handling in SAP system, active customer communication and delivery punctuality follow up with internal reporting to management.


Key responsibilities
- Order handling in SAP system
- Customer communication with our internal Konecranes frontlines and direct customers all around the world
- Delivery punctuality development and reporting to management
- Vendor punctuality follow up with procurement team or directly


An applicant should have an applicable commercial or technical background, preferably Bachelor’s degree, or other education suitable for the job.

A suitable candidate needs to have knowledge and experience of SAP or other ERP system, sales order handling prioritized. Fluent Finnish and English skills (both written and verbal) and advanced MS Office skills (especially Excel) are essentials for the everyday work.

We hope you are a motivated team player with excellent communication skills. Can-do attitude and a customer service mindset are a must.


We are offering you an interesting work in a highly motivated and skilled team. You will operate in an international environment with Konecranes frontlines and our global customers.

For more information please contact Sari Hyttinen between 09.00-11.00, tel. +358407487937 or by email:


Please apply by November 22, 2019 via link "Apply Now".


Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

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