Warranty Project Manager

Country: India (IN) 
Location: Mumbai,  
Location details:  

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Country: India (IN)

Location: Mumbai

Job Title: Warranty Project Manager

Lead In

We are looking for a Warranty Project Manager to support our Global Project Management team in Business unit Port Cranes. As our Warranty Project Manager, you will participate in handling projects’ warranty globally including project management, reporting and other aspects. You will be part of our dynamic team of project management experts ready to take care of our projects and customers within our business. You will be responsible for overseeing the successful implementation and completion of warranty claims from customers. This role will require a high degree of collaboration and communication between internal teams, external vendors, and clients. You will be the primary point of contact for all stakeholders.

Job Duties

Manage all aspects of warranty claims from initiation to completion and be in charge of warranty management with respect to established budget, contractual scope, timeline, quality standards and customer satisfaction in line with KC Framework.

• Act as prime customer and stakeholder interface during project warranty period to resolve issues on multiple projects.
• Establish and maintain strong working relationships with clients, vendors, and other stakeholders.
• Manage and coordinate the activities of subcontractors and other third parties.
• Process and register notifications for warranty claims in SAP
• Coordinate invoices related to warranty claims.
• Coordinate root cause analysis and implement related countermeasures, corrective and preventive actions for warranty claims.
• Monitor and report project progress on a regular basis.
• Resolve disagreements. Disputes, issues and challenges in a timely and professional manner.
• Analyze warranty trends and provide recommendations to reduce costs and improve customer satisfaction.
• Ensure that all warranty repair and replacement activities are completed in compliance with applicable laws and regulations.
• Ensure that all project documentation is accurate and up-to-date.
• Perform other duties as assigned.

Requirements

• Masters/Bachelor’s degree in relevant field of engineering.
• Have Project Management experience working on EPC projects.
• Knowledge of the port crane industry.
• Must have strong technical aptitude and a desire to fully understand our products and processes.
• Excellent organizational skills with attention to detail is a must.
• Able to efficiently handle and administer multiple tasks on concurrently running projects.
• Good communication skills in English (written and spoken).
• Good computer skills and work with SAP, Excel, Word, PPT, etc.
• Strong sense of teamwork.

Skills

• Project Management
•  Budget Management
•  Risk Management
•  Stakeholder Management
•  Communication
•  Negotiation
•  Problem Solving
•  Leadership
•  Organizational Skills
• Awareness of ISO 14001 and 45001 Standards

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.