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Country:  India
Location: 

PUNE, MH, IN

Location details:  SP Infocity, Fursungi
Employment type:  953
Full-time/part-time position:  Full time
Job Code USA/CA: 

Associate Consultant - SAP SD

Job Description

Job Title: Associate Consultant - SAP SD

Department:  ITSC-SAP AMS

Location: SP Infocity, Fursungi, Pune

 

Company: Konecranes Private Limited

Employment type: Permanent

 

Job Level: 7

 

KPI:

  1. Resolution of Tickets within SLA
  2. Achieving TAT as per predefined target

 

 

Reports To:  Assistant Manager, SAP SD

Reporting Positions0

 

Education Required:  Bachelors or Master’s Degree in relevant field

 

Professional Experience Required (Max – Min.): 2-4 years of SAP SD experience

Gender:  Male / Female

 

Role and Responsibility:

  • Responsible for end to end ticket handling process as per guidelines
  • Should adhere to Turn Around Time (TAT) for the tickets coming in Queue
  • Must provide necessary support to colleagues during critical support situations
  • Must contribute continuous improvement ideas for improving efficiency and overall team work
  • Must review all internal process documents
  • Need to work in various shifts to ensure timely support to customers
  • Should have effective communication and rapport with all stakeholders
  • Must adhere to defined company policies, values and code of conduct
  • Must follow way of working that complies with Audit requirements

What we offer to you  

  • Insight to world class IT Service Delivery.
  • Competitive Salary
  • Work-Life balance
  • Innovative and dynamic working environment
  • Support of an excellent IT Service Delivery Team
  • Possibility to work in leading crane building company with leading technology
  • Opportunity to take part in SAP rollouts and travel.

 

Work Environment (Office/Factory/Site): Office

Competencies and Skills Required:

IT skills

  • Must have worked on Order Management, Shipping and Pricing functions.
  • Must have good customization knowledge of SD module.
  • Must have knowledge on Order processing, Delivery and Billing processes
  • Good understanding on integration with FICO, MM, WM, PP, VC, QM
  • Good to have good understanding on Logistics execution process
  • Good to have knowledge on Output Determination, Inventory Postings, STOs, HUM’s, Batch jobs
  • Good to have knowledge of user exists and developments related to customer specific needs i.e. preparing FS document, testing, training to users and process of ChaRM.
  • Good to have knowledge about ITIL and Solution Manager
  • Good to have earlier exposure on 1 or 2 Implementation / Upgrade / Rollout projects

 

General skills

  • Good presentation and communication skills
  • Good English language skills – verbal, written
  • Customer oriented approach to ensure SAP end-user satisfaction
  • Excellent inter-personnel skills with a proven ability to work independently and also in team environment as per situation
  • Willing to travel based on organizational needs
  • Willing to work in shifts / on-call when necessary
  • Must have Bachelors or Master’s Degree in relevant field.
  • SAP SD Certified would be an added advantage.

 

 

 

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